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Office Equipment Technican

Expired Job

Ricoh Americas Corporation Las Vegas , NV 89134

Posted 3 months ago


This position is designed as an entry level technician position to service and repair a variety of company products. The Associate Technology Service Technician is capable of handling set-up tagging, installation, preventative maintenance and routine service on small printer, low end segment, and facsimile devices at customer locations usually within a specific geographic area.


  • Achieves expected productivity levels associated with assigned workload and level of experience.

  • Manages territory, inventory and customer relationships.

  • Demonstrates good technical and customer relation skills.

  • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.

  • Demonstrates technical expertise

  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.

  • Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices,

  • Performs troubleshooting and repairs or replaces equipment components as necessary.

  • Demonstrates required digital competencies associated with assigned products and level assignment.

  • Completes technical training on new equipment as assigned.

  • Manages territory

  • Effectively executes all required territory management and call handling procedures.

  • Works closely with sales partners to maximize equipment leads and upgrade opportunities.

  • Maintains and manages own parts inventory with a high degree of accuracy.

  • Adheres to territory back-up plans.

  • Completes all required administrative tasks in an accurate and timely manner.

  • Complies with all company policies.

  • Customer Service

  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

  • Exhibits professional appearance and demeanor at all times.

  • Maintains productive, professional relationship with all company personnel.

  • Maintains a positive demeanor and is a contributing team member.

  • Responsible for maintaining a "car stock" inventory.

  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, etc. is desired.

  • Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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Office Equipment Technican

Expired Job

Ricoh Americas Corporation