Represents ServiceMaster by Rice in daily nonphysical contact with customers during the pandemic. Extends excellent customer service in all communication with customers, visitors, business partners, management, and staff in a safe manner within strict CDC's guidelines. Estimates carpet/rug cleaning jobs and schedules cleaning. Monitors program jobs to ensure compliance with program standards. Performs a variety of clerical tasks to support office operations.
Answers all incoming calls, provides basic company information, and transfers calls to the appropriate parties, and routes messages as appropriate.
Schedules appointments for carpet and rug cleaning.
Prepares estimates and billing for carpet and rug cleaning based on information provided.
Proficient in utilizing Restore, a software program for tracking jobs.
Maintains customer and insurance company profile information in Restore.
Creates new jobs and performs administrative services in Restore for carpet, water, and fire jobs.
Monitors and reviews water and fire jobs daily to alert management of potential shortfalls in program compliance for job tasks including the time commitments for 1) customer contact, 2) arrival on site, 3) initial upload of job information, and 4) final billing.
Generates weekly Restore scorecard and assesses trends for meeting or not meeting program job compliance tasks.
Assist with administrative functions in safety programs.
Performs basic clerical functions in support of management and staff.
Performs other related duties as assigned.