Office Coordinator/Admin (Miramar, FL)

Who We Are

NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We're a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.

Summary: This is a support role, requiring the Office Coordinator (OC) to assist the account teams by providing basic administrative and support functions in the team's day-to-day servicing of clients. The OC may gather and input data into the agency management system EPIC and provide assistance with various tasks. Will participate in special projects and training as assigned by management to support your learning and development. An essential responsibility of the OC is to make sure that each visitor feels welcomed and comfortable. The OC is the first person that a visitor encounters and this will require a courteous, professional, and helpful demeanor. In addition, the OC will monitor the access of visitors.

This is a full-time opportunity working M-F from our Miramar, FL office.

Essential Duties and Responsibilities:

• Greet all NFP visitors.

• Answer all incoming calls to NFP. Always speak clearly with professionalism and courtesy. Be respectful and professional.

• Screen calls to limit solicitors from accessing staff persons. Do not provide names and/or extensions of NFP employees to solicitors.

• Look up clients in EPIC and forward call to appropriate staff.

• Professional appearance (clothing, hair, shoes, etc…)

• Assist Account Managers and senior management when required.

• Call courier service when requested.

• Ability to periodically work extended hours.

• Delivery mail and packages daily.

• Ordering office supplies through approved vendor when requested.

• Other duties as assigned.

Knowledge, Skills, and/or Abilities:

• Knowledge and experience with MS Office Suite including Outlook and Teams.

• Good written and verbal communication skills.

• Self-confident to make sound independent decisions.

• Ability to successfully interact with a variety of people.

• Team player, adaptive to mentoring and continual learning.

• Possess good analytical and problem-solving skills.

• High level of attention to detail.

• Must be able to handle multiple priorities.

• Effective organizational skills - keeps work area organized.

• Ability to work with minimal supervision.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and satisfactorily apply the knowledge, skills and abilities as noted. You must also have basic desktop computer skills including but not limited to Microsoft Outlook, Microsoft Excel and Microsoft Word. You must be able to work from the Miramar office M-F during regular business hours on a 40-hour workweek. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School graduate or equivalent is required. Additional training or education preferred

• Minimum 2 years of office related experience and/or training; or equivalent combination of education and experience

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.