Yale-New Haven Health New Haven , CT 06501
Posted 1 week ago
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the general direction of the Assistant Clinical Director or designee, and in cooperation with all members of the staff, performs a wide range of customer relations, communications, clinical, billing and coordinative functions to fully support patient care services. Although it is necessary to identify specific tasks relating to this position, the overriding responsibility is to integrate this role into the daily operations thus ensuring that the patient care teams work for the good of the patient; other specific tasks may be added or deleted from the day to day tasks of this position, as the patient care team adapts to the daily needs of the patients we serve. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.
EEO/AA/Disability/Veteran
Responsibilities
Qualifications
EDUCATION
High school Diploma or equivalent required. Associates Degree preferred, including or supplemented by clinical coursework (State Registered Certified Nursing Assistant) and experience.
EXPERIENCE
Two (2) and (3) years of combined clinical and clerical experience preferably in an outpatient setting. Prior computer usage/knowledge required.
SPECIAL SKILLS
Fluency in Spanish, both verbal and written, required. Excellent communication, interpersonal and organizational skills. Experience in medical billing and in a psychiatric patient care setting preferred. Ability to interpret computer screens, forms and other documents and follow written and oral instructions. Ability to write clearly and legibly. Ability to make mathematical calculations. Moderate keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgement and excellent customer relations skills.
Additional Information
THIS POSITION IS COVERED BY THE TEAMSTERS COLLECTIVE BARGAINING AGREEMENT
Minimum - $19.10/hr.
Maximum - $37.17/hr.
YNHHS Requisition ID
120433
Yale-New Haven Health