Office Coordinator - Urgent Care

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

The Office Coordinator is responsible for managing the daily operations of the practice and performing a variety of administrative functions related to the daily operations of the practice. The role assists with Occupational health scheduling and billing.

• The Office Coordinator assists the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirements.

• Insure that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner. Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.

• Insure that all staff members comply with HIPAA requirements.

• Maintain and adjust staff schedules to compliment practice provider schedules.

• Responsible for processing all new patients into the practice, maintaining contact and acting as the patient's primary resource and contact as they are brought into the practice.

• Communicates with staff regarding new policies and procedures, changes in billing and insurance policies, and any other issues related to the operation of the practice.

• Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to insure minimum disruption of practice operations.

• Responsible for ensuring adherence to organizational policies, procedures and regulatory standards.

• Interviews candidates and makes hiring decisions in conjunction with the Office and/or Practice Manager.

• Acts as a liaison to regarding daily operations and staff communication.

• Promotes teamwork within the practice through timely and collaborative communication with medical staff. Conducts monthly staff meetings to discuss issues, concerns, improvement initiatives, and promote teamwork.

• Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures.

• Maintains office equipment, orders supplies, and maintains inventories. Insure that all work areas are organized and that all areas(especially patient care area) are cleaned and maintained.

• Maintains a working knowledge of all office functions and provides direct support as needed.

• Performs other related duties as necessary or assigned by the Practice Manager.

• High school diploma

• Medical Assistant or medical background required.

• Bachelor's Degree and/or appropriate certification preferred

• Work related experience desired

• Strong communications skills and experience in a leading role required.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.