St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.Coordinates all scheduling and activities, provides administrative support, performs office duties, record keeping functions, and receptionist duties for a multi-faceted, multi-provider, clinical cardiology practice to ensure a smooth functioning office and good patient relations.
Performs office coordination duties, EMR reporting functions, receptionist duties, administrative and follow-up functions to assist in the operation of a Neurology office. Assists practice Administrator by overseeing other medical Receptionist and Medical Assistant staff functioning in the MR role as part and parcel of their job description..
Attends departmental meetings.
Actively participates as a team member in resolution of problems as they are identified.
Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration.
Maintains and communicates appropriately a multi-physician appointment calendar in paper form, computer form, email form and any other appropriate communicative avenue. Establishes priorities for patient appointments, consults, and various physician meetings and responsibilities.
Maintains clerical staff schedules.
Serves as liaison with practice administrator for issues among clerical staff.
Implements and monitors procedures to improve front office operation, in coordination with practice administrator and clinical coordinator.
Actively participates in maintaining and/or improving quality improvement initiatives regarding Physician Billing computer system and patient satisfaction survey.
Maintains high level of competence in Physician Billing computer system.
Greets patients, generates appropriate intake forms, ensures patient completion of forms, collects and verifies patient's insurance information, medical information, and demographic information for completeness of appointment.
Answers telephone within three rings, takes messages, and screens calls. Prioritizes calls and coordinates service with the answering service.
Schedules patient appointments to include intake information, obtains pertinent information regarding patient's diagnosis, previous history, diagnostic tests, medical reports for office appointment.
Schedules procedures and testing with appropriate resources and coordinates needed resources, as necessary.
Maintains familiarity with various types of medical insurance plans with which the practice participates.
responsible for training of new staff and for training existing staff in regards to upgrades and updates.
Travels with own transportation, as needed, to satellite offices for clinical office hours.
Coordinates servicing of office equipment and ordering of office supplies.
Prepares miscellaneous reports as requested.
Opens/closes office as required.
Coordinates as necessary with billing office.
Works with physicians to create efficient office operations.
Takes active role in facilitation team approach to functions within the department:
Maintains patient and physician office schedules.
Types, files and distributes correspondence as directed.
Collects and process payments at time of service.
Coordinates as necessary with billing office.
Familiar with policies of various insurance companies.
Greets patients and visitors. Control patient flow.
Receives, sorts and sends mail as needed.
Verifies patient demographic information and accurately enters same into computer system.
Follows policies and procedures to contribute to the efficiency of the office.
Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
Assist "back staff" as needed.
Other related duties as assigned.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
St Luke's University Health Network