Office Coordinator II

Parking and Transportation Services is seeking an Office Coordinator II for a variety of administrative tasks associated with employee, student and guest parking permits at Syracuse University. These duties include, but are not limited to, assisting customers with online and in-person purchases. Manually entering and verifying data using the parking permit software. Answering customer questions and concerns via email, phone and in-person. Excellent customer service skills required. General clerical, administrative and special project duties as assigned.

Qualifications

• High School Diploma required.

• Computer literacy essential.

• Proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel

Job Specific Qualifications

• Committed to customer satisfaction and providing exceptional customer support.

• Strong phone contact and active listening skills.

• Excellent communication skills.

• Ability to remain calm when customers are upset.

• Resolve customer issues promptly or notify manager when appropriate; problem solving attitude.

• Demonstrated teamwork skills.

Responsibilities

• Demonstrate excellence in providing exceptional customer support. Answer customer questions, address customer concerns, and educate customers on University parking policies and procedures by email, phone, and in-person interactions. Resolve customer issues promptly or notify manager when appropriate. Manifest a solution-oriented, problem-solving approach.

• Assist customers with in-person and online permit purchasing. Demonstrate empathy, patience and a positive customer-focused attitude.

• Administer the Department's Guest Reservation system, including tracking the number of used parking spots and ensuring the proper chart-string is billed; maintain customer records by accurately updating and recording information.

• Utilize the parking software to accurately complete data entry and verification; utilize Microsoft Outlook, Microsoft Excel, Microsoft Word as required.

• With an emphasis on accuracy and efficiency, assist the field staff with daily reconciliations of the lots and garages as well as with pre- and-post parking event administration.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

About Syracuse University

Syracuse University is a private research university, with over 14,000 full-time undergraduate and over 4,000 full¬time graduate students representing the 50 states and 124 foreign countries. Founded in 1870, it is home to 11 schools and colleges offering undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Human Services and Health Professions, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts. Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000 and offers many social, cultural, and recreational options, including parks, museums, festivals, a symphony orchestra, professional regional theater, and numerous malls and movie theaters. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites and wineries along the Finger Lakes to biking trails along the Erie Canal. According to the latest edition of the Places Rated Almanac, Syracuse ranks in the top 10% of Best Places to Live.

EEOC

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of veteran support through education, transition, and hiring. Syracuse University was ranked #1 in New York State and 17th in the nation at the end of 1947 in veteran enrollment as a result of participating in the Serviceman's Readjustment Act of 1944 - the original GI Bill. Today, SU is strongly committed to the Yellow Ribbon Program which is a provision of the Post 9/11 GI Bill to assist in tuition educational benefits and other support. In addition, SU provides a career path for veterans to become Syracuse University employees.