Office Coordinator - Home Based Healthcare Agency

LHC Group Somerset , KY 42501

Posted 2 weeks ago

Company Overview

We are hiring an PRN Office Coordinator to handle onboarding, scheduling, and payroll for our location in Somerset!

The Home and Community Bases Services Office Coordinator is responsible for interfacing with clients/families/employees to ensure quality service delivery. The Office Coordinator is responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Office Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below.

Lifeline Community Based Services, a part of LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.

Essential Functions

  • Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.

  • Manage inquiry calls from clients, client families, and caregivers.

  • Participates in the orientation of new caregivers

  • Processes payroll for caregivers on a weekly basis.

  • Ensures computer data is updated and accurate for client schedules and employee availability

  • Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.

  • Ensures that all clients requested services hours are staffed with appropriate personnel

  • Follows all LHC Group policies and procedures and state/funded programs as appropriate

  • Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction

  • Keeps the Executive Director informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems

  • Performs on-site home visits as needed

  • Ensures on-site supervisory visits are conducted per policy

  • Informs the Executive Director of any overtime requested or worked by caregivers

  • Ensures that pay rates are within the acceptable ranges

  • Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.

  • Assists in the process of interviewing and hiring of caregivers

  • Participates in the orientation process for all staff

  • Ensures that all employees are provided appropriate orientation to assignments or job.

  • Assists in the process of maintaining employee personnel files

  • Performs data entry of new clients and employees as needed

  • Compiles and maintains client files

  • Participates in the on call rotation of the agency

  • All other duties as assigned.

Education & Experience

Education & Experience

  • High school education or equivalent required.

Skill Requirements

  • Scheduling and data entry experience.

  • Ability to coordinate many activities at one time.

  • Strong customer service skills.

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Office Coordinator - Home Based Healthcare Agency

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