Accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies and accurately connects them with the appropriate personnel. Accurately communicates and dispatches work orders utilizing various communication devices.
Promptly and accurately initiates off-line procedures when indicated. Performs secretarial tasks such as typing, filing, etc. Interacts extensively with other departments both in written and telephone correspondence.
Provides support in planning, scheduling, and organizing routine department activities. Issues purchase orders and receive parts as they are delivered. Makes sure all PO's are closed or accrued at the end of each month
Key Responsibilities and Essential Functions:
Operate multi-line phone system efficiently, accurately answers telephone calls from physicians, nurses,
ancillary personnel and other internal and external customers and/or agencies, and accurately connect them
with the appropriate hospital personnel.
Accurately communicate and dispatch work orders to include Maintenance, utilizing various communication devices. Accurately enter work orders in database in a timely and efficient manner.
Provide support as needed in maintaining historical records, (Parts, Invoices and PO entries into the TMA
Provide support as needed in maintaining database work order requests.
Maintain front desk reception area to assist with customers.
Assist with employee issuance of keys, vendor badges, pagers and markors, etc.
Minimum Knowledge, Skills and Experience required:
Education: HS/GED with typing, computer applications and telephonic communications training.
Experience: Two years of directly applicable customer service support and dispatch experience.
Must be proficient in excel, word, access, email and all office equipment. Must have excellent telephone etiquette.
Additional Skills/Abilities: Must be able to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly while maintaining composure under pressure.
Excellent communication skills both written and verbally. Knowledge of reading a map and giving verbal directions. Must have knowledge of safety codes and standards within initial 180 days of employment. Excellent decision making skills.