Responsible for maintaining a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, communicating effectively with fellow employees, physician offices, patients and insurance companies, and efficiently handling all tasks related to claims and financial submissions. This position requires the ability to travel to assigned clinics for coverage within the Region. Supports and contributes to the mission, vision and values of the company:
Education High School Diploma or equivalent.
Experience One to two years experience reception or front office experience.
Skills Excellent customer service and communication skills, ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision, as a member of a team, efficient time management skills, computer programs including (Word, Excel, etc.).
Travel Requires Travel
Greets everyone who enters the clinic in a friendly and welcoming manner.
Answers all incoming calls.
Receives and distributes mail, faxes and phone messages.
Directs callers to appropriate department as necessary, ensuring follow-up as necessary.
Schedules new referrals received by fax or by telephone from patients, physician offices, or other sources.
Creates new patient charts as instructed.
Gathers and accurately enters required patient demographics during initial phone call.
Advises new patients of the clinic location, explains the first visit including appropriate clothing, length of visit and therapist's name.
Schedules new evaluations and follow-up visits in accordance with physician and therapist orders.
Verifies insurance coverage for patients under workers' compensation, motor vehicle accident, or those scheduled with less than 24 hours notification.
Obtains authorization for referrals as required by insurance company.
Maintains a working understanding of insurance benefits and seeks assistance as necessary.
Accurately answers patient's questions regarding their insurance plan coverage and costs.
Collects patient copayments and puts in a secure location.
Prints a receipt for any payment received and gives to the patient.
Balances and closes the cash journal on a daily basis.
Reports any unbalanced accounts, missing funds, etc. to the Clinic Director immediately.
Posts charges, balance and close charge journal for all services provided daily.
Maintains and orderly and organized front office workspace.
Ensures all documentation is completed accurately and on time.
Monitors reports related to front desk functions and works with clinic and business office teams to improve results.
Benchmark Physical Therapy