Responsible for maintaining a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, communicating effectively with fellow employees, physician offices, patients and insurance companies, and efficiently handling all tasks related to claims and financial submissions. Supports and contributes to the mission, vision and values of the company:
Education High School Diploma or equivalent.
Experience One to two years experience reception or front office experience.
Skills Excellent customer service and communication skills, ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision, as a member of a team, efficient time management skills, computer programs including (Word, Excel, etc.).
Reception Greets everyone who enters the clinic in a friendly and welcoming manner.
Scheduling Schedules new referrals received by fax or by telephone from patients, physician offices, or other sources.
Insurance Verifies insurance coverage for patients under workers' compensation, motor vehicle accident, or those scheduled with less than 24 hours notification.
Financial Transactions Collects patient copayments and puts in a secure location.
Documentation Maintains and orderly and organized front office workspace.
Benchmark Physical Therapy