Office Coordinator

Job Title: Gloria Center Office Coordinator

Job Purpose:

The Gloria Center Office Coordinator will oversee the front office operations of the newly built Gloria Center. This position will provide support to Gloria Center staff and serve as an initial point of contact for people seeking assistance at and directing them to the proper resident partner while providing a high level of customer service. The Gloria Center Office Coordinator will be in charge of daily office operations including taking care of the physical appearance of The Gloria Center and ensuring that staff have the proper supply items needed to fulfill their duties. This is a bi-lingual (English/Spanish) position.

Duties, Tasks, and Responsibilities:

Communications:

• Answer main office line and route customers to the appropriate staff within the agency, based on identified customer needs.

• Serve as the first point of contact for customers seeking services from the agency in person.

• Provide customers with referrals to available resources offered by other community-based organizations and connect them to resident partners

• Serve as a conduit for general agency emails and ensure that emails are routed to the appropriate staff.

• Communicate with agency leadership and staff on key issues arising from the customer base.

• Communicate and coordinate with other community-based organizations on the availability of programs and resources across the agency service territory.

• Ensure MCCAC staff have up to date information on the availability of resources across the region.

• Assist in communications with facility maintenance service providers (such as IT specialists, plumbers, etc.) regarding scheduling of services and other related issues

Office Management:

• Maintain a professional appearance and atmosphere of The Gloria Center office space.

• Serve as conduit for procurement of office supplies.

• Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc.

• Work with MCCAC's contracted technology provider to ensure that all technology related services are operating efficiently and effectively.

• Troubleshooting with The Gloria Center staff on technology needs that don't require contracted provider service.

Marketing and Social Media:

• Ensure that agency brochures and collateral are up to date and well stocked.

• Work with translation services to ensure agency materials are offered in multiple languages.

Knowledge, Skills, and Abilities:

• Strong commitment to equity and racial justice reflected in internal and external interactions and through work products.

• Accuracy in data entry

• Excellent oral and written communication skills

• Organized, accurate and concise with attention to detail.

• Proficiency in Microsoft Office platforms, especially Outlook and Word.

• Familiarity with the use of social media platforms.

• Ability to multi-task and collaborate with others.

• Ability to work under competing deadlines with minimal supervision.

Qualifications:

• Office Management or Receptionist experience is a plus.

• Knowledgeable on Trauma Informed Care practices a plus.

• Minimum of High School diploma or GED equivalent required.

• Bi-lingual required.

Position Details:

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds.

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.

• Supervisory duties: none

• MCCAC is an equal employment opportunity provider.

• Location: The Dalles

• Fair Labor Standards Classification: Permanent, Full-Time Hourly

• Reports to: Operations Manager

Salary and Benefits Information

Hourly wage: $25 per hour with 3% pay differential for successful bilingual candidates.

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.