The Office Coordinator 2 is responsible for overseeing all office related duties and will act as a resource for the department. The Office Coordinator will research, develop, implement, and enhance department services. This individual will act as an interdepartmental staff liaison between staff, physicians, providers, and customers to ensure professional service and promote customer relations. The Office Coordinator 2 will research and maintain records of specific data. This individual is able to function with minimal supervision and demonstrates appropriate decision making skills within established guidelines. This person will demonstrate self-direction and professionalism through excellent customer service skills. The Office Coordinator 2 will maintain strict confidentiality and utilizes discretion at all times.
Maintains rapport with customers, managers, and employees; sets priorities to maintain work flow.
Coordinates and schedules meetings as requested for department staff.
Provides confidential administrative support to the department including relating pertinent information regarding any potential problems.
Maintains procedures for front office duties, charging, time edits, material management, and quality manual.
Provides backup coverage for other support staff ensuring completion of assignments. Prioritizes and completes special projects as assigned.
Maintains continuity of work and operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
Attends staff and other meetings as required or requested. Works with Management to develop and distribute agendas, takes notes, and minutes when necessary and distributes as requested.
Inventories and reorders all necessary departments equipment/supplies and maintains necessary inventory of floor stock items (varies by location).
Secures and distributes forms, office supplies and office equipment.
Answers multi-line telephones, utilizes and troubleshoots photocopiers, utilizes various forms of office equipment, and operates computer ordering system (including utilization or audit of time edit function).
Prepares and distributes departmental communications to internal staff as directed. Develops and maintains distribution lists for various communications.
Sorts, opens, and distributes mail and communications to appropriate office staff.
Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
Maintains confidentiality of all department, patient, and employee matters.
Completes all company mandatory modules and required job specific training in the specified time frame.
Stays current and complies company policies that impact the employees area of responsibility.
High School Diploma or GED- RequiredAssociate's or Bachelor's Degree- Preferred
Licensure and Certification
NAHPG Clinic-Based Staff:Fingerprint Clearance Card application number- Required upon hire
Fingerprint Clearance Card- Required within 90 days of hire
Minimum two (2) years administrative assistant or office coordinator experience- RequiredMinimum two (2) years of customer service experience- RequiredPrevious experience with Kronos, Lawson, Halogen, Midas, and Business Objects- Preferred
Northern Arizona Healthcare