Eldorado Resorts, Inc. (NASDAQ: ERI) presents a one of a kind, unified and distinguished resort experience with THE ROW, in the heart of Reno, comprised of six contiguous city blocks, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. THE ROW encompasses 25 restaurants, 23 bars and lounges, 12 entertainment venues, 8 nightspots, over 4,000 luxury rooms and suites, 227,000 square feet of casino space with 3,000 slot machines and 125 table games and Reno's only Topgolf Swing Suite. With the recent addition of The Spa at Silver Legacy, THE ROW offers an unrivaled relaxation experience and northern Nevada's newest luxury wellness retreat. In addition, we have nearly 4,000 of the best Team Members in the industry!
For more information about THE ROW, visit TheRowReno.com and follow us on Instagram.
JOB SUMMARYUnder the direction of the Executive Housekeeper; Assistant Executive Housekeepers and Supervisors,responsible for various administrative tasks and clerical supportto Housekeeping personnel.ESSENTIAL DUTIES & RESPONSIBILITIES (Includes, but is not limited to the following)
Regular, punctual and predictable attendance and ability to work flexible hours, including overtime,which may be required.
Responsible for updating and tracking room status in the computer system, and entering statistics onrack format log sheets.
Advise the front desk and engineering departments of special heavy duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments.
Ensure that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc.
Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls.
Coordinate all maintenance requests between supervisors, locksmith and engineering departments.
Track and record all loaned items, generate a report of missing items for the Executive Housekeeper.
Prepare daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites and swing shift duties completed.
Recording all sick calls, late calls and early outs.
Perform related duties as assigned by supervisor.
KNOWLEDGE,SKILLS & ABILITIES
Ability to maintain confidentiality of sensitive information.
Understand and comply with all company and departmental rules and regulations, policies and procedures.
High school education or equivalent preferred.
Bi-lingual preferred but not required.
Previous housekeeping; telephone; and computer experience is recommended but not required.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Work is performed in areas which may be unusually warm, cold or noisy.
All work is done above street level.
Constant awareness is required of surrounding areas to insure safety of employees and guests. Must be able to work in a drug-free environment and pass a chemical dependency test as required.
Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps).
Constant sitting, communication skills including speaking and understanding English through personal contact, telephone, reading and writing English.
Frequent grasping, reaching, bending, twisting, telephone use.
Occasional carrying, kneeling, squatting, handling, sorting, filing, lifting 5 lbs to 20 lbs.
Seldom requires overhead lifting of no more than 20 lbs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
WHO WE ARE
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-six properties in twelve states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, and West Virginia. In aggregate, Eldorado's properties feature approximately 28,000 slot machines and VLTs and 600 table games, over 12,500 hotel rooms and nearly 18,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com and be sure to like us on Facebook!
Eldorado Resorts, Inc.