Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
This position is full-time (40 hours/week) Monday
Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 6am
6pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 601 Brooker Creek Blvd, Oldsmar, FL.
The Fulfilment Team processes Legal request that are placed by third party requestors for members medical records. We also handle multiple other types of request that range from authorizations, Claims, EOBS, Verifications of coverage, etc. The issues come over in the format of an Online Routing System (ORS) the work is pulled form certain buckets that are aligned to our team to work from. Once you have pulled an issue you will read though the ORS and verify what the request is for and then proceed to locate the member account in the applicable systems and begin to pull the requested records. Once the issues have been pulled if any sensitive information is found inside, we will redact all information that is outlined in a document from our legal department. You will then mail the documents to the applicable address given in the request.
If your request does not involve mailing out any information you will follow the guidelines for that specific request.
Positions in this function include basic clerical functions including researching on our multiple platforms and the internet, typing, filing and report preparation to prepare mailing of requested documents.
Ability to effectively multi tasks and prioritize
Ability to easily adapt to changing environment and priorities
Accepts responsibility and accountability for all decisions and completed duties
Takes initiative and requires little assistance with standard and non-standard requests
Conducts system research to provide the right information that is requested
Prioritizes and organizes own work to meet agreed upon deadlines
Works with others as part of a team
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Medical or health care experience is preferred
Customer Service Skills preferred
SharePoint experience is a plus
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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