GENERAL STATEMENT OF DUTIES:
Under general supervision, the Office Clerk is responsible for providing support for the Dental Hygiene office. The Clerk will also work closely with Dental Hygiene faculty assisting with the copying, collating, and organizing of academic materials. Professional communication, collaboration and teamwork are essential skills of this position.
Teamwork is endemic to a system in which all employees are working for the good of a goal, who have a common aim, and who work together to achieve that aim. With the diverse population of the Greater Springfield region, this individual will demonstrate a strong commitment to the value of working with students, employees, and patients. This individual will work together with staff to create an atmosphere of trust and respect in which all can succeed.
Job responsibilities include, but are not limited to:
Greet patients, answer multi-line phones
Provides excellent customer service at all times
Assist in scheduling patient appointments and monitoring student schedules to ensure that they are filled
Bring payroll sheets to the business office weekly
Communicate with and obtain documentation from outside dental offices
Occasional correspondence with students, employees, and off-site facilities
Assist in maintaining student attendance and absentee log
Assist in maintaining files and records
Assist faculty with the copying, collating, and organizing of academic materials
Maintain office equipment, supplies, and assure that supplies are ordered when needed
Order and organize the printing and pick up date of handbooks with the copy center
Assist in maintaining a wait list for patients and update regularly
Return all voicemails in a timely fashion
High school diploma.
One (1) year of office experience
Familiar and capable with electronic record keeping, scanning, e-mail, and patient/medical/dental office communication
HIPAA trained or willingness to become trained
A strong working knowledge of computer systems (Word, Excel, PPT, G-mail) and be open to be trained in new electronic dental software
Working knowledge of basic hospital/clinic procedures, equipment and terminology preferred
Able to multi-task in a busy clinic atmosphere
Professional in demeanor and appearance, and in interacting with patients, students, and dental hygiene faculty and staff
Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.
A self-starter, motivated, organized, possess excellent communication skills, and prioritizes what the immediate clinic needs are at any given time
Ability to maintain a smooth flow of patients through the clinic
Fluent in Spanish and English
Associates degree preferred
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is generally performed in an office environment. Work involves a high activity level and pace, and competing time demands. Essential tasks require typing/keyboard skills, phone usage, and reading, speaking, and listening. Use office equipment and computer keyboards requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.
WORK SCHEDULE: 3 days a week. 9:00am - 1:00pm 12 hours/week, Year round position
GRANT FUNDED: No
STCC conducts a pre-employment screening on specified positions, which may include, but is not limited to, a Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check, verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.
CLOSING DATE: January 21, 2019
APPLY TO: All applicants must apply online at https://www.stcc.edu/about-stcc/employment/
POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY
The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.
EQUAL OPPORTUNITY STATEMENT- STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.
Springfield Technical Community College