Under moderate supervision of the Manager responsible for supporting all technical needs in the division and remote locations. Technical support includes and is defined by tasks related to personal computer systems and peripherals video systems telephone systems network servers and internal wiring.
Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals.
Documents maintains upgrades or replaces hardware and software systems.
Assists users with questions and problems and works on simple applications.
Installs software and peripherals and troubleshoots hardware software and networking problems.
Conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization.
Maintains an adequate spare parts inventory of systems subsystems and component parts used in repair work.
Prepares progress reports for all work performed in tracking software.
Performs LAN/hard disk backups.
Performs related duties as assigned.
Requires some training in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program technical vocational training or equivalent combination of experience and education. Normally requires two (2) to four (4) years directly related and progressively responsible experience.
Knowledge of operating systems related to personal computer systems and peripherals video systems telephone systems network servers and internal wiring
Strong computer skills in order to operate effectively with company systems and programs
Ability to communicate effectively both orally and in writing
Good interpersonal skills
Ability to prioritize work load and consistently meet deadlines
Strong organizational skills; attention to detail
Amerisourcebergen Corporation - Corporate