Office Associate (Option 1 General/Multi Area) (Option Bilingual Spanish Speaking)

Agency : Department of Human Services

Opening Date: 04/24/2024

Closing Date/Time: 05/07/2024

Salary: Anticipated Salary: $3,590 - $4,852 per month ($43,080 - $58,224 per year) + bilingual pay

Job Type: Salaried

County: Cook

Number of Vacancies: 2

Plan/BU: RC014

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 37198

Position Overview

The Division of Family & Community Services is seeking to hire a friendly, personable speaking voice to help with the organization and running of the daily administrative operations at the Cook County Family and Community Resource Center in the Ogden Office. As an Office Associate, you will typically be processing incoming mail, answering phones, and greeting visitors at the front desk. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. The person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

• Receives and distributes mail, manual releases, and memos, including incoming correspondence from customers and applicants, drop box items, faxes, and centrally mailed reports.

• Edits general client information in the Integrated Eligibility System (IES) system.

• Serves as back-up receptionist.

• Provides clerical office support.

• Serves as back-up timekeeper in the timekeeper's absence.

• Maintains files, office supplies, and forms.

• Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.

• Requires two (2) years of related office experience.

• Requires ability to speak and read Spanish at the colloquial skill level.

Work Hours: Mon

• Fri, 8:30am

• 5:00pm

Work Location: 3920 W Ogden Ave Chicago, IL 60623-2470

Division of Family and Community Services

Region 1 North

Ogden FCRC, Cook County

Agency Contact: DHS.HiringUnit@Illinois.gov

Posting Group: Office & Administrative Support; Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

• 3 Paid Personal Business Days annually

• 12 Paid Sick Days annually (Sick days carry over from year to year)

• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

• Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)

• 13 Paid Holidays annually, 14 on even numbered years

• Flexible Work Schedules (when available dependent upon position)

• 12 Weeks Paid Parental Leave

• Deferred Compensation Program

• A supplemental retirement plan

• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

• 5% Salary Differential for Bilingual Positions

• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

https://www2.illinois.gov/cms/benefits/Pages/default.aspx

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

State employees should include temporary assignments in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Nearest Major Market: Chicago