Office Assistant/Marketing Assistant

Benefits:

• Monthly Bonuses

• Company Cell Phone

• Paid time off

Floor Coverings International is the #1 mobile flooring company in North America. With over 250 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 500,000+ customers give us an average of 4.8-star rating.

As an Office Assistant/Marketing Assistant at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling, and assist with marketing efforts.

Office Assistant/Marketing Assistant Perks:

• No experience is required, but 1-3 years of experience is preferred.

• Paid training.

• Part-time.

• Company-paid cell phone

• Team lunches

Office Assistant/Marketing Assistant Responsibilities:

Customer Management

• Develop trust with customers by living our Core Values all day and every day.

• Creating raving fans by providing extra-mile service

• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.

• Keep the office organized and presentable.

• Assist in the development, management & delivery of local marketing tactics.

• Resolve customer conflicts.

Marketing

• Ensure customers feel cared for by taking pride in what you do-providing extra-mile service by going above and beyond expectations.

• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!

• Support and participate in home shows.

• Support and implement local marketing efforts as needed.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

• Schedule the job to meet the schedule of customer and installers.

• Communicate with installers and customers on start dates and times.

• Update the customer with ongoing details of installation and job progress.

• Confirm scope of work and compensation with installers prior to start of job.

• Update Salesforce/production board daily with status of job and upcoming schedule.

Continuous Improvement

• Attend weekly meetings with the owner at scheduled times.

• Submit the GS&R Prep form weekly via email.

• Work weekly and monthly to meet goals.

• Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Assistant/Marketing Assistant Qualifications:

• Excellent customer service skills

• Strong communication skills, particularly over the phone.

• Organized, detail oriented, and able to multi-task.

• Experienced in bookkeeping using QuickBooks is a plus.

• Able to work independently without supervision.

Apply today!