Job Description and Duties

Under close supervision of the Staff Services Manager I, the Office Assistant (General) is an entry level position that shall perform the following duties:

Serves as the first point of contact for those who visit the Commission's office at the information counter/office. Registers visitors in log and provides visitor's badges when necessary. Contacts appropriate division for questions and concerns from walk-in customers and those with appointments. Assists educators using computers in lobby. Responds efficiently, accurately, courteously, and timely to customer service inquiries in person and over the phone.

Handles application packets and corresponding payments. Processes credit cards and issues receipts for payments made in the office. Accepts mail and packets from Post Office and delivery services. Issues receipts for payments made in office. Prepares letters for mailing.

This advertisement will run until filled with the following cutoff dates for review of application:

• April 22, 2024
• May 2, 2024
• May 13, 2024
• May 23, 2024
• June 3, 2024
• June 13, 2024
• June 24, 2024

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• OFFICE ASSISTANT (GENERAL)

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-426949

Position #(s):

192-102-1441-XXX

Working Title:

Office Assistant (General)

Classification:

OFFICE ASSISTANT (GENERAL)

$2,985.00 - $3,737.00 A

$3,281.00 - $4,107.00 B

of Positions:

1

Work Location:

Sacramento County

Telework:

In Office

Job Type:

Permanent, Full Time

Department Information

The Commission on Teacher Credentialing (CTC) is conveniently located in the downtown area near many popular restaurants, shops, public transportation, and affordable parking options. The purpose of the CTC is to ensure integrity and high quality in the preparation, conduct and professional growth of the educators who serve California's public schools. Its work shall reflect both statutory mandates that govern the Commission and research on professional practices.

CTC is moving to a new location in the May Lee State Office Complex (MLSOC) in May 2024.

Department Website: https://www.ctc.ca.gov/

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Commission on Teacher Credentialing

Attn: Office of Human Resources

1900 Capitol Ave

Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Commission on Teacher Credentialing

Office of Human Resources

1900 Capitol Ave

Sacramento, CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Integrity - consistently adheres to his/her duties to execute the mission and responsibilities of the Commission

• Expertise - be a reliable source of accurate information

• Teamwork - works collaboratively and in recognition of the contribution each makes to the common purpose

• Respect - recognizes the validity of other points of view and treats others with civility

• Problem Solving - strives to find practical and effective solutions to achieving desired goals

• Cashiering - Knowledge and/or experience in a cashiering or accounting office

• Detail oriented - must be able to produce high volume of work while keeping errors to a minimum

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.ctc.ca.gov/

Human Resources Contact:

Casey Martino

(916) 323-7157

cmartino@ctc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Rhonda Brown

(916) 322-6253

RBrown@ctc.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.