Office Assistant Senior - Medical & Dental Offices

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$24.53 - $30.04 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

July 09, 2024

The Opportunity:

THIS WORK MATTERS!

Please note that effective July 1st, 2024, the pay range for this position will be $25.34 - $31.03

Are you passionate about healthcare and community? Do you have an unwavering commitment to equity and creating a welcoming environment for all? If so, your next big opportunity awaits!

At the Health Department, we are seeking to fill our workforce with diverse staff who are compassionate and can provide professional customer service to the community we serve. As an Office Assistant Senior in the Health Department, you will be working with and assisting people from many cultures, races, languages, backgrounds and life experiences different from your own and may be the first voice or person someone encounters. All are welcomed here.

This recruitment will be used to create a candidate pool of Office Assistant Seniors. This recruitment will be used to fill various Full-time, Part-time, Limited Duration and On-Call positions throughout the Health Department Medical and Dental offices as they become available. Interested applicants are encouraged to apply immediately as this posting will close when 40 applications are received.

If you are someone that likes to work with the public, is detail-oriented, has experience working with various technologies, works well in teams, is comfortable working in environments that can be challenging and can be open to problem solving then consider joining our team! Our culture is inclusive and customer service focused. We Think Yes to Care!

As the Office Assistant Senior, you will:

• Perform a wide variety of highly complex office support duties including the maintenance of detailed records, and gathering, verifying and correcting, and recording information.

• Provide assistance to the public and other employees in person or by phone; explain complex processes and requirements; interpret and apply program information to a variety of situations and the processing of requests; determine when to contact appropriate program staff for assistance; may assist the public with standard program compliance questions and issues.

• Assist with the design, implementation, monitoring and maintenance of program processes, procedures, program-related events, and systems; develop and evaluate office support processes.

• Create, type and proofread a variety of documents from written, recorded, verbal or computerized sources; independently compose correspondence and memoranda related to responsibilities assigned.

• Coordinate, compile, evaluate and prepare information and data for complex and comprehensive reports using spreadsheets, databases and presentation applications.

• Maintain calendars and schedules of activities, meetings, and various events; coordinate activities with other County departments, the public, and outside agencies; maintain events calendar for program; assist with a variety of program duties such as training on systems, procedures, and program operations with clients, other agency staff, and the general public.

• Develop and maintain complex manual and computerized record keeping systems for a variety of department or specialized program records; retrieve information; apply retention guidelines to purge records.

• Assist with developing and/or coordinating the processing of forms, notices, orders or materials required for program area functions; process a variety of forms that require the application of various departmental or program policies and procedures; select, compile and evaluate materials, office forms and report formats.

• May manage office support functions; direct the work activities of assigned clerical personnel; prioritize and coordinate work assignments; review work for accuracy; evaluate operations and activities of assigned responsibility area; recommend organizational or procedural improvements or modifications; prepare reports on operations and activities.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities.

County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education, training and experience will be evaluated.

Education/Training: Equivalent to the completion of the twelfth grade; AND

Experience: Three (3) years of specialized and increasingly responsible office support experience including experience using applications (spreadsheet, word processing, presentation software, etc.) to input, retrieve and present data and text and/or experience working with clients and/or the public.

Other:

• Depending upon assignment, candidates may be required to pass a criminal background check.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Possess and can demonstrate strong verbal and written communication skills.

• Possess the ability to prioritize and follow up on responsibilities to better support the work unit.

• Have the ability to be a quick but mindful problem solver.

• Strong experience working with multiple programs and systems such as Epic, Microsoft Office, Google Suite etc.

• Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED: The Application Packet:

You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1.A completed online application.

2.Attach a Resume demonstrating you meeting minimum qualifications; AND

3.Attach a Cover Letter that expands on your resume, addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.

• • Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

• Internal applicant: If you are an internal candidate (current employee, including on-call, regular, trial service, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following:

• Navigate to your profile in Workday (see: My Career Profile) and click on the "My Career" section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).

• When completing the application on Workday as an internal candidate, you will need to scroll down to see the "Resume/Cover Letter" section on your screen. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section.
  
  This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• Do not click the "Submit" button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the "My Applications" section. You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review

• Phone screen

• Consideration of top candidates

• Language assessment

• Background, reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Equal Pay Law:

Please note that the pay range provided for this position is meant to give a general idea of the potential earnings for the role. However, the actual compensation will be determined according to the Oregon Equal Pay Law, taking into consideration factors such as candidates relevant experience and education. Candidates should anticipate initial offers within the listed pay range, which may not necessarily be at or near the highest end of the range.

Inclement Weather and Disasters

• Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical.

All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

ADDITIONAL INFORMATION:

Type of Position: This position is eligible for overtime.

Type: Represented

FLSA: Non-Exempt

Location: Depending on assignment, locations range from the 7 Multnomah County Primary Care and Dental Clinics.

Schedule: Shift times vary between the hours of 8am

• 5pm Monday

• Friday.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process.

Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Eddie Barbar

Email:

eddie.barbar@multco.us

Phone:

+1 (971) 3133067

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6002 - Office Assistant Senior