DESCRIPTION *Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases.
Please visit VACANCY IS WITHIN THE ADULT SERVICES BRANCH(IN-HOME SUPPORT SERVICES)OF THE HEALTH AND HUMAN SERVICES AGENCYORAL EXAM IS TENTATIVELY SCHEDULED FOR SEPTEMBER 2018SEE "SPECIAL REQUIREMENT" SECTION REGARDING POSSESSION OF A VALID DRIVER'S LICENSE SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONSRESPONSES TO SUPPLEMENTAL QUESTIONS REQUIREDFINAL FILING DATE: SEPTEMBER 12, 2018 AT 5:00 PMABOUT THE POSITIONPerforms a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function the Department's automated system; and performs related work as required.DISTINGUISHING CHARACTERISTICSWorking under general supervision, Office Assistant II is the journey level in the Office Assistant series.
Employees at this level are expected to be fully qualified and able to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the supervisor.
Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Office Assistant I, or if filled from the outside, require prior related experience.The Office Assistant II differs from the Office Assistant III by the level of supervision received, the scope and effect of functions performed, the degree of independence exercised, and the complexity of work assigned.
The Office Assistant III may also be assigned lead worker duties, or screening duties on a consistent rather than incidental basis.
The Office Assistant series differs from the Account Clerk series in that the primary duties of the Account Clerk involve the application of mathematical skill and ability in the use of financial, numerical and statistical data and information.
The Office Assistant class performs a wide variety of general office support duties in which the use of mathematical ability is incidental to the primary function and most frequently performed duties.
EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: For Office Assistant II, duties are performed at the journey level: Assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location; explains the proper use of forms and documents; screens and distributes incoming mail and sends out informational materials and letters; screens and routes telephone calls; schedules appointments; produces notices, reports, letters, legal documents, fiscal, or statistical information; processes, maintains, and prepares forms, records, reports, and control logs; maintains department files; researches and assembles information; verifies that information or data is complete, accurate, and consistent; identifies and corrects deletions or errors; updates and deletes information; may operate automated systems where the routines and procedures require limited interpretation and application development within pre-established guidelines and structure; verifies data on source documents and edits for conformance to specifications; accesses and updates records; produces statistical, data processing, and production related reports; may perform initial application screening function on an incidental basis; performs related duties as assigned.
TYPICAL QUALIFICATIONS Any combination of education and experience sufficient to directly demonstrate possession and application of the following:Knowledge of: Modern office practices, methods, procedures, and automated systems; general goals and purpose of the Department's programs; English grammar, vocabulary, spelling, and punctuation; filing systems; common word processing, spreadsheet, and database software packages.Ability to: Answer a variety of questions related to department programs and processes; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; enter data accurately into automated system; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; establish and maintain effective working relationships; locate, identify, and correct inaccurate or incomplete information; follow written and oral directions and instructions.These standards are typically attained with one (1) year of full-time experience performing clerical duties in an office environment.SPECIAL REQUIREMENTSSome positions in this classification may require possession of a valid California driver's license.
Employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County.
Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.IDEAL CANDIDATE STATEMENTThe ideal candidate will have one (1) or more years of recent, full-time, experience in providing clerical support in an office environment; one (1) or more years of work experience using computers; the ability to communicate effectively with the public and staff members; possess a valid California driver's license and be able to meet Shasta County's automobile insurability requirements.SUPPLEMENTAL QUESTIONSResponses to the following must be submitted with a completed application.Do you have one (1) or more years' experience working in an office that required you to manage multiple tasks/projects while maintaining excellent working relationships with internal and/or external customers?
If yes, please describe including the number of years' experience and your duties.
If none, please type "n/a".Do you have one (1) or more years of full-time (40 hours per week) clerical support experience?
If yes, please describe the functions and duties performed, equipment used and responsibilities held.
If no, please write "n/a".Do you have one (1) or more years of work experience using computers?
If yes, please describe what types of programs and systems you have worked with.
If no, please write "n/a".Are you able to drive and be insured under the County insurability requirements as part of your job duties?
Yes/NoI understand that if I answered "yes" to any of the above questions, but did not give the requested additional information, my application may be considered incomplete and screened out.
Yes/NoPHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to reach with hands and arms.
The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to ten (10) pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.OTHER CONSIDERATIONSAll new employees are required to have their paycheck directly deposited to a bank account.Some positions may require a valid California driver's license and acceptable driving record according to County policy.Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application.
Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position.
The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing.Shasta County participates in E-Verify.
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If you do not have internet access, contact Personnel at to request a flyer.In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California (UPEC) ? General Unit.Employees in this classification are covered under the CalPERS retirement program.
Depending on the provisions of the California Public Employees' Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62.
An employee in this classification will also contribute up to 7.25% of his/her pay to this plan, or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws.
Please visit our employees benefit page at for additional information regarding benefits and CalPERS coverage information.
The provisions in this flyer and on the County's website are for information purposes only.
To the extent the provisions of the flyer or the County's website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.
APPLICATION AND SELECTION PROCEDURES Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00p.m., on September 12, 2018.
A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application.
It is not acceptable to complete the application with statements such as, "Refer to Resume and/or Cover Letter," or "See Attached Resume and/or Cover Letter" the employment application must be completed in its entirety prior to submission.
Incomplete applications will not be processed.
Closing date postmarks or faxes will NOT be accepted.
This recruitment will establish a list that may or may not be used by other departments.
Prior applicants must reapply to be considered.Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination.
Meeting the announced requirements does not guarantee inclusion into the selection process.
Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.
Veterans' Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score.
To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.Applicants are encouraged to apply on-line at or submit an application to the Shasta County Personnel Office.Arrangements may be made to accommodate applicants with disabilities.
Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin.
Shasta County does not discriminate on the basis of disability.
If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at ; relay service ; fax .SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYERShasta County Personnel1450 Court Street, Suite 348; Redding, CA 96001; NOTE:Various bargaining units may have benefits that alter from this general summary.
This summary of benefits is not a binding document and is provided as a courtesy.
Refer to labor agreements (MOUs) for specific benefit information.THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEESHolidays:12 paid holidays (96 hours) per year.Vacation:10 working days a year during the first three years of service; 15 working days a year
4 through 9 years of service; 17 working days a year
10 through 15 years of service; 20 working days a year
16 or more years of service.
Note - accrued vacation leave may not be used until after six months of employment.
For purposes of vacation accrual, a working day is no more than 8 hours.Sick Leave:96 hours of sick leave are earned each year with no maximum accrual.
Employees terminating in good standing after completion of 5 years of continuous service will receive a pro-rata payoff of accumulated sick leave.
Unused sick leave may be converted to PERS service credit upon retirement.
Note - accrued sick leave may not be used until after three months of employment.
Accrued paid leave benefits are used in conjunction with FMLA/CFRA as appropriate.Bereavement:Maximum of 24 hours for each non-concurrent death in the immediate family.Health Plan:Shasta County contracts with PERS for medical insurance and has an alternative Blue Cross plan.
Employees in the Teamsters bargaining unit are insured through a Teamsters Trust plan.
Depending on the plan selected, the County pays most, or all, of the employee premium, and contributes a portion of the dependent premium.
Contributions are made for a portion of a retiree's insurance premium.Dental Plan:The County pays a portion of the employee's and dependents' premium for dental insurance.
The employee pays the full premium during the first six months of coverage.Vision Plan:The County pays the employee premium and employees may enroll dependents at their own expense.Life Insurance:The County pays the premium for life insurance for most employees.
The amount of coverage varies by bargaining unit.Retirement:The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security.
Members hired prior to May 8, 2011 are covered under the retirement formula of 2% @ 55 benefit.
Members hired after May 8, 2011 but before January 1, 2013 are covered under the retirement formula of 2