PROFESSIONAL CUSTOMER SERVICE OFFICE ASSOCIATE MAJOR FUNCTION:
Works directly with customers to process furniture orders. Completes all aspects of the transaction including receiving payments and scheduling deliveries to ensure a magnificent Havertys experience.
PROFESSIONAL CUSTOMER SERVICE OFFICE ASSOCIATE SPECIFIC DUTIES:
Answer incoming calls and direct calls as needed.
Take payments over the counter.
Balance transmittals/prepare bank deposits.
Handle sales after completion by salesperson, including accepting payment on cash sales and down payments on charges. Get appropriate signatures on contracts and revolving charge agreements.
Take complaints and write up customer service reports.
Perform the daily pre-call activities for the store.
Balance cash drawer every morning and evening.
Complete designated computer reports assigned as needed.
File customer tickets.
Communicate with Havertys Credit Services for any A/R change.
Maintain security on all money-related areas.
PROFESSIONAL CUSTOMER SERVICE OFFICE ASSOCIATE REQUIREMENTS:
Minimum one year experience in office environment with Microsoft Office experience required.
Must be able to stand long periods of time.
Need to have strong math skills.
Excellent communication skills required.
Must be able to work nights, weekends, and holidays.
Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
Nearest Major Market: Washington DC
Job Segment: Administrative Assistant, Retail Sales, Secretary, Administrative, Retail