Office Assistant (Adult Services Division)

General Statement of Duties

The Forsyth County Department of Social Services, Adult Services Division, is seeking a full-time Office Assistant to support the daily administrative needs that are essential to the accuracy and timeliness requirements of the division.

Distinguishing Features

The Adult Division Administrative Team is responsible for guidance to anyone visiting the 4th floor in addition to processing incoming/outgoing mail, processing 1000+ customers through the call center which includes a dedicated line for Adult Services Social Work Intake, processing Adult Services voicemails and 250+ eFaxes.

Additionally, this position supports the daily administrative needs that are essential to the accuracy and timeliness requirements of the entire Adult Services Division including but not limited to data entry reports to State and local entities.

Minimum Education and Experience

Graduation from high school or GED and at least one year of office/clerical experience.

A higher education level may be considered as a substitution for all or part of the experience.

Skills needed:

• General knowledge of office or work unit procedures, methods & practices

• General knowledge of office accounting and recordkeeping procedures

• Ability to screen communications based upon predetermined guidelines in order to direct the call or client to the appropriate service

• Ability to use a variety of office equipment

• Ability to type with accuracy to include proficiency in data entry skills

• Ability to use courtesy and tact with communicating with the public, vendors or clients in person, over the phone and/or through email

• Ability to maintain effective working relationships with other employees

• Knowledge and use of software, applications, and platforms to include Microsoft Office 365

Essential Duties and Responsibilities

• This position requires a positive, flexible, focused and well-organized individual with the ability to work in the Adult Services Division to provide administrative support for staff that includes division management and social workers all of which serve a diverse population of persons with disabilities and the elderly.

• The applicant should possess general knowledge of office and accounting procedures,

• The ability to use correct grammar and spelling in written form and excellent customer service skills for both phone and in person duties as well as written communication with staff, customers and community partners.

• The ideal applicant should also have strong demonstrated knowledge of the usage of computer applications in a network environment and have proficiency with Microsoft Office products (i.e. Word, Excel, Teams, PowerPoint), data entry, electronic scanning and electronic file/record keeping.

• It is essential that the Applicant has the ability to multitask, pay attention to detail, work professionally with a diverse population and exercise good independent judgment with guided policy to meet the requirements of time sensitive tasks.