Office Assistant - Animal Shelter

General Statement of Duties

This position provides daily office support to the Animal Services Department and is located at the Forsyth County Animal Shelter Front Desk.

Performs a variety of office tasks as a generalist in support of administrative, program, or technical operations. Functions include answering telephones, providing general information, and routing calls and messages; maintaining records, reports, and filing; direct and indirect public contact. This position screens and directs clients and visitors; explains a wide variety of readily available information. Assembles and summarizes specific information from files or other resources for the preparation of reports. Utilizes various types of software and databases to process invoices, payments, orders, and reservations. Establishes and maintains files, records, and contracts. Maintains office calendars, performs data entry, and processes photo IDs. Prepares routine memoranda and letters, responds to requests for information, and performs related work as required. High level of customer service and organizational skills are essential.

This position will process animal intake paperwork for the Animal Shelter and will interact with animals of various types, and will transfer animals to kennels when necessary. As a part of the overall goal of Animal Services, this position will also assist with shelter tasks such as cleaning and showing animals to possible adopters.

Distinguishing Features

Qualified candidates must have general knowledge of office procedures and proper record keeping, and be proficient with computers. Must have the ability to communicate effectively, use a variety of office equipment, provide excellent customer service to our public, and maintain effective working relationships with other employees. The ideal candidate will be comfortable around various types of animals and have a general knowledge of the proper care and treatment of animals, including safe handling procedures. Requires lifting up tp 10 lbs. occasionally or sitting most of the time.

Minimum Education and Experience

• Graduation from high school or GED.

• At least one year of office/clerical experience required.

• Experience with database systems and accounts payables/receivables preferred.

• An equivalent combination of education and experience may be considered for minimum qualification requirements.

• Bilingual in Spanish is a plus.

Essential Duties and Responsibilities

• Creates, updates, and maintains records, both physical and electronic. Scans and e-files daily paperwork.

• Ensures all kennel cards are up to date and color coded with volunteer labels.

• Maintains and stocks all forms and front office supplies.

• Manages cash drawer and makes bank deposits when necessary.

• Assist with the training of and oversees the duties of front office volunteers as needed.

• Cleans and sanitizes front office area following animal shelter protocols.

• Ability to work irregular or extended hours, weekends, and holidays when necessary.

• Assist with or handles animals as necessary.

• Performs other tasks or duties as assigned to ensure the successful operation of the shelter.