Office Assistant 2 Customer Service - Lockport (NY Helps)

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.

NY HELPS Non-Competitive Minimum Qualifications:

One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public.

It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State.

While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at https://www.cs.ny.gov/help/ (copy and paste in browser) to register today, in three easy steps.

Competitive Minimum Qualifications:

A review of your state history is needed, if you meet any of the below Permanent Competitive qualifications. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information via email, a representative from our office will contact you via phone.

Subsequent 55 B/C Qualifications:

A subsequent 55b/c appointment may be considered if you have one year of permanent or contingent-permanent service as a Grade 7 or higher determined to be similar by Civil Service and have a current Civil Service 55b/c approval letter.

Reassignment Qualifications:

Current New York State Department of Labor employee with at least one year of permanent, contingent-permanent, or 55 b/c service as an Office Assistant 2 (Calculations); if you have less than one year, you must be reachable on the current eligible list for this location, if one exists.

70.1 Transfer Qualifications:

One year of permanent or contingent-permanent as a Grade 7 or higher determined to be similar by Civil Service.

Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

Preferred Qualifications:

• Ability to initiate and maintain relationships across a diverse set of stakeholders

Duties Description Standard Duties:

As an Office Assistant 2 Customer Service, you will perform complicated clerical and office support activities that require substantive knowledge of the program and/or of the programs governing laws, rules, and regulations. You will process sensitive applications, requests, or inquiries in which management or executive staff may be contacted. You will perform activities that may require coordination with internal or external parties.

Additional Comments Candidates with no previous state service will begin at the starting rate of the salary range listed above.

If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.

Telecommuting is available and can be discussed during the interview.