Office Assistant 1 (Pcn 089057)

This position is open to Alaska Residents only.

The Department of Commerce, Community and Economic Development

Division of Investments

is recruiting for an Office Assistant 1 to join our team.

What you will be doing:

Would you like to provide a direct positive impact on the people and economy of Alaska? Under the guidance of the Customer Service supervisor, you will provide excellent customer service and administrative support for the division.

A sample of duties includes, directing incoming calls, mail processing/distribution, cash handling and record maintenance. This position is vital to the success of the Customer Service section and the division.

Our organization, mission and culture:

The Division of Investments administers and services several loan programs under the Department of Commerce, Community and Economic Development. The division's various loan programs are intended to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.

The Investments team values working together to provide excellent customer service and learning from experience to develop analytical and problem-solving skills to ensure that our shared mission and goals are met. We conduct the State's direct lending business with professionalism, integrity, accountability, and a spirit of continuous improvement.

The benefits of joining our team:

The Investments team empowers each other to grow our professional skill sets and succeed in our positions. We believe in career advancement and development within our division. In this office setting, you can expect to work alongside dedicated team members who will help you to succeed and grow your professional skills.

Where you will be working:

Working on the 9th floor of the State Office Building, you'll enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau and the Gastineau Channel. Working on the 9th floor, you will have access to a fully equipped and spacious break room, as well as easy access to various restaurants and coffee shops. The Investments team fosters a cooperative environment through staff empowerment, accountability, and professionalism.

Who we are looking for:

To be successful in this position a candidate will need the following core competencies:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail;

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work;

• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations;

• Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations); and

• Customer Service: Interacts with recipients of services (internal or external customers) in a way that provides accurate, timely, and effective information and service in a courteous and professional manner.

SPECIAL NOTICE: This position requires driving the division's vehicle on a daily basis to collect documents. Applicants with questions regarding this aspect of the position should contact the hiring manager, Kelsi Gasparek (contact information is listed below).

High school diploma or G.E.D.;

OR

Acceptance in full standing by an accredited college (this includes acceptance in a concurrent enrollment or dual enrollment program);

OR

A Career Readiness Certificate with ACT WorkKeys scores of skill level 3 or higher in: Graphic Literacy (formerly Locating Information), Applied Math, and Workplace Documents (formerly Reading for Information).

Special Note:

ACT WorkKeys skill testing and career readiness certification is available at the Department of Labor and Workforce Development's Alaska Job Centers.

"Acceptance in full standing" means acceptance to a post-secondary program by a college or university and does not require enrollment or participation in the program. This includes acceptance in a program offering college credits while in high school, or both high school and college credits, but does not include taking advanced placement courses in high school.

Some positions in this class require the incumbent operate a State vehicle. Such positions require the selected candidate possess a valid driver's license and be 18 years of age or older on or before the first day of employment.

• Please attach resume to application*

At time of interview applicant(s) are requested to submit:

• Three (3) most recent evaluations; if unavailable, a supervisory letter of recommendation may be substituted
• A list of three (3) professional* references including daytime telephone numbers and email address.
• *Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

Please read the below information carefully. This applies to your application submission.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions.  Be specific in your answers and tell us how you acquired the relevant experience.

Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:

P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.       WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position please contact the hiring manager at:

Name: Kelsi Gasparek, Accounting Technician 3/ Customer Service Supervisor

Phone: (907) 465-6144

Fax: (907) 465-2103

Email:  kelsi.gasparek@alaska.gov