State Of New York Albany , NY 12201
Posted 4 days ago
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Review Vacancy
Date Posted 06/14/24
Applications Due06/24/24
Vacancy ID160966
Basics
Schedule
Location
Job Specifics
Contact
NY HELPNo
AgencyHigher Education Services Corporation
TitleOffice Assistant 1 (Temp/Hourly)
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeNS
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $17 to $17 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Competitive Class
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 37.50
Workday
From 8 PM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
County Albany
Street Address 99 Washington Avenue
City Albany
StateNY
Zip Code12255
Minimum Qualifications PREFERRED QUALIFICATIONS:
Proficient in Microsoft Office
Work independently
Be Detail Oriented
Use effective time management
Be able to communicate efficiently verbally and in writing
Offer constructive feedback and provide suggestions to improve current procedures
Using the skills above would allow new staff to research and resolve account issues.
Duties Description Duties include but are not limited to:
1.Monitor shared email boxes for correspondence and documentation.
2.Draft well-written email responses to inquiries from students, parents, college administrators and HESC staff regarding award status, issues with documentation, and/or to request additional information.
3.Ensure all documentation is received by the applicable deadline, is complete, includes signatures and meets program requirements.
4.Use databases as needed to validate the student meets the program eligibility criteria and Process documentation.
5.Save documents in appropriate shared folders and database. Update individual student records for grant and scholarship programs based on supplemental documentation received.
6.Maintain spreadsheets and databases to catalog documentation and status
7.Make eligibility determinations based on established criteria for each grant and scholarship program and update the appropriate database with the student's status.
8.Use database to look up student account records and status as requested.
9.Route emails as needed to other business units and escalate issues to supervisor.
Perform follow up activities to determine status and close out emails.
Assist with other tasks as assigned.
Perform other duties as assigned.
Additional Comments NOTE: The hours of this position require working 8:00 a.m. to 5:00 p.m.
NYS is an equal opportunity employer.
Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Fourteen (14) paid holidays annually, plus two (2) floating holidays
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C
Up to three (3) days of professional leave annually to participate in professional development
Initially positions will work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview .
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees' Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
Please send resume and cover letter to resumes@hesc.ny.gov with the subject line "Office Assistant 1 (T/H), 3875".
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources
Telephone (518) 474-7556
Fax (518) 473-6685
Email Address resumes@hesc.ny.gov
Address
Street 99 Washington Avenue
City Albany
State NY
Zip Code 12255
Notes on ApplyingPlease send resume and cover letter to resumes@hesc.ny.gov with the subject line "Office Assistant 1 (T/H), 3875".
State Of New York