Office Administrator

Job description

About us

PuroClean is a small business in Gilbert, PA. We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• Growth opportunities

Qualifications

Only for female candidates.

2 year(s) of administrative or office-related experience

bilingual(Spanish)

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Polite, confident, and excellent customer service skills, including listening and questioning skills

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to multi-task

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Ability to successfully complete a background check subject to applicable COIs law Responsibilities

Answer phones, provide customer service, and maintain log of all calls: Respond to customers in a courteous and professional manner at all times

Schedule coordination: Ensure work is scheduled and crews are utilized efficiently, resulting in balanced job scheduling

Manage Work-in-Progress (WIP) Board: Ensure staff is updated on daily schedules and job status, resulting in informed crews

Verify all customers, COIs, source, and loss data are entered into PuroClean Office Automation , ensuring accurate and complete PuroClean databases

Job file documentation management: Ensure job files are accurate and contain all required and pre-existing documentation, resulting in job data completed accurately and electronically transferred to COI

Job file communications: Ensure daily progress of jobs and pertinent job data is captured as it happens and communicate with customer regarding satisfaction of referred events, resulting in accurate reporting for job files and COIs, reduced collection issues, and scheduled and completed reservices

Perform job completions: Ensure correct invoices and complete job file documentation and that customers receive all paperwork

Ensure all required file uploads and job file audits are compliant and communicate compliance issues to owner

Maintain compliant Third-Party Program Status: Ensure job file requirements of Third-Party program(s) are compliant and any issues are communicated to Owner

Maintain Franchise specific compliance documentation: Ensure required forms and documentation is on file, current, and readily available for review

Maintain company calendar/schedule: Ensure meetings are calendared and travel booked, resulting in compliant meeting attendance

Manage outgoing and incoming mail, e-mail, and faxes: Ensure all correspondence is handled timely and accurately, resulting in correspondence being received by customers and Franchise team members

Review and route Bulletins: Ensure Bulletins are communicated to all appropriate parties and tracked, resulting in compliance with all appropriate bulletins

Maintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand, resulting in productive employeesBenefits

Competitive compensation and performance-based bonuses

Opportunity to make a significant impact and contribute to the growth of a reputable company

Professional development and training opportunities

Supportive and collaborative work environment

Job Type: Full-time

Salary:$15.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Language:

• Spanish (Required)

Work Location: In person