Under general supervision,the Off Property Contact (OPC) works withina specific location, speaking to and soliciting the public to attend a VacationOwnership presentation. The OPC is responsible for pre-qualifying theprospective clients to ensure that they meet the established guidelines andproviding them with the proper documentation to attend the presentation.
ESSENTIAL JOB FUNCTIONS
Books qualified prospects for a Vacation Ownership presentation oralternate marketing options.
Maintains the site minimum standard for production, bounce back sales,and budgeted volume per month.
Learns and delivers a branded and scripted marketing pitch.
Books and sells area activities to customers according to business needs,and as directed by manager.
Provides guests with site and area information upon request.
Familiar with all company programs, systems and resorts.
Remains current on all area attractions, events, and dining options.
Knows home resort and all amenities offered to members, owners, andguests.
Reports all negative customer experiences to management.
Participates in a weekly and monthly review of targeted production and budgeted Volume per Guest (VPG) withmanagement.
Responsible for attending all staff meetings and trainings, as requestedby management.
Performs accurate accounting and reporting of all shift(s) details asdirected by manager.
Responsible for completing all required company trainings and compliancecourses as assigned.
Adhere to company standards and maintains compliance with all policiesand procedures.
Perform other related duties as assigned.
Noprior experience of training required.
Nosupervisory experience required.
SKILLS & ABILITIES
This position requires the ability to understand andfollow both oral and written instruction as well as have knowledge of andproperly use Standard English and follows office practices. Must be able to communicate effectively withothers, analyze and resolve problems, maintain effective working relationships,and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limitedto the following:
Computerproficiency in Microsoft Word, Excel and Outlook.
Abilityto operate general office machinery (i.e. computer, copy machine, fax machine,etc.).
Excellentcustomer service skills.
Excellenttime management skills, including the ability to organize and manage multiplepriorities.
Abilityto take initiative and effectively adapt to changes.
Abilityto establish and maintain cooperative working relationships with internal andexternal Customers.
Abilityto interpret and create spreadsheets.
Ableto use sound judgment; work independently, with minimal supervision.
Stronganalytical and problem solving skills.
Ableto perform a variety of duties, often of a different nature changing from onetask to another, with impending deadlines and/or establish timeframes.
Performswell with frequent interruptions and/or distractions.
Basicmathematical skills, including the ability to calculate percentages anddiscounts.
Diamond Resorts Corporation