OCM Lead

University Of Southern California Los Angeles , CA 90009

Posted 1 month ago

The University of Southern California's (USC) Information Technology Services (ITS) department is standardizing the web platforms and moving to Software as a Service (SaaS) and Platform as a Service (PaaS), creating more enterprise-level cost-effective solutions while introducing self-service options. The Web Services Transition Program is part of the Digital Transformation, an investment of USC in the people, processes and technology of ITS operations and services to innovate and elevate the student and employee experience. The Digital Transformation's core mission is to create a world-class IT organization with innovative services built for scale.

We are currently seeking an Organizational Change Management (OCM) Lead to join the ITS department. The OCM Lead will play a pivotal leadership role to drive the successful execution of the overall OCM strategy for the Web Services Transition Program.

The Web Services Program Organization Change Management approach focuses on engaging stakeholders and promoting full adoption by impacted schools, operating departments as well as central administrative units. The goal for OCM is to inform, inspire and support changes in business services and practices to allow USC to take optimal advantage of the future state of web platforms and solutions.

ITS is committed to providing information technology services and support to the university. ITS provides essential, university-wide services such as:

The ideal candidate must possess at least 3 to 5 plus years of organizational change management, organization development, project management or related field.

ITS is committed to providing information technology services and support to the university. ITS provides essential, university-wide services such as:

  • Enterprise information systems

  • University wired and wireless networks

  • Educational Technology

  • Research Computing

  • IT Security

This is a fixed-term position with an anticipated end date of July 31st, 2021. Please note that this is a full-time role eligible for benefits, including medical, dental, and vision plans.

What You'll Do:

  • Develops cases for change, in concert with sponsors and leaders. Conducts stakeholder analyses and change-impact assessments to determine scope of change, and works with project teams to integrate change management activities into overall plans. Facilitates definition and buildout of charters and governance standards, and supports status-reporting requirements and timelines. Identifies potential risks, anticipated points of resistance, and the necessary plans to mitigate or address said concerns.

  • Builds comprehensive change management strategies, project plans and key metrics used to monitor OCM effectiveness and drive the achievement of business results. Develops and executes change management plans regarding training, coaching, communications (e.g., stakeholder messages, newsletters), and organizational readiness, and contributes to the development of OCM practices (e.g., community building) to strengthen change leadership and management capability.

  • Manages and enables stakeholder awareness, seeks out executive sponsors, and guides business engagement (e.g., change champions, super users). Develops readiness and hyper-care strategies, ensuring the highest level of customer support and services to impacted staff, faculty and students. Works closely with relevant stakeholders to support plan implementations and, as needed, develops and deploys user adoption/training to support technology implementations.

  • Aids the cultivation of an inclusive, transparent culture and environment, sharing information broadly, and deliberately, and actively embodies ITS values and behaviors (e.g., accountability, ethics, best-in-class customer service). Supports the engagement, culture, and communications team's vision and governance for change management through the implementation of standards, procedures, and cost-effective, leading solutions. Work with other ITS leaders to develop and manage holistic strategies for delivering service and continuous improvements. Continually develops skills and abilities, maintaining currency on emerging technologies, standards, and best practices.

  • Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The Must Haves:

  • Bachelor's degree Combined experience/education as substitute for minimum education.

  • Prosci or other equivalent change management certification.

  • Three to five plus years of experience with successful delivery in the disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship alignment, communication planning, training/performance support, and organizational readiness.

  • Demonstrated interest in and knowledge of change management professional organizations, conference attendance, course work, and other relevant work and activities.

  • In-depth knowledge of standards and appropriate methods for managing different problems and scenarios, able to uncover a root cause and evaluate the risks and benefits of different solution options.

  • Experience with large and complex systems, and working with stakeholders at all levels of an organization.

  • Proven problem-solving and decision-making skills, and the ability to uncover root causes and evaluate different solution options. Excellent written and verbal communication skills.

  • Demonstrated experience facilitating meetings and making presentations, able to provide both detailed information and summaries to management-level individuals and groups.

  • Experience developing and managing diverse, high-performing teams, providing regular, frequent performance coaching/mentoring, and encouraging effective behavior for individual and team success.

  • Experience developing customer relationships and delivering customer-focused service, understanding and supporting customer needs, and articulating strategies that motivate others to action.

  • Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements while managing numerous necessary resources to resolve problems in a timely and effective manner.

The Nice to Haves:

  • Master's degree

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education

Minimum Experience: 5 years

Minimum Field of Expertise: Prosci or other equivalent change management certification. Five years' experience in organizational development, organizational behaviors, communications, information technology, higher education, or another relevant field. Three years' experience with successful delivery in the disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship alignment, communication planning, training/performance support, and organizational readiness. Demonstrated interest in and knowledge of change management professional organizations, conference attendance, course work, and other relevant work and activities. In-depth knowledge of standards and appropriate methods for managing different problems and scenarios, able to uncover a root cause and evaluate the risks and benefits of different solution options. Experience with large and complex systems, and working with stakeholders at all levels of an organization. Proven problem-solving and decision-making skills, and the ability to uncover root causes and evaluate different solution options. Excellent written and verbal communication skills, and the ability to provide both detailed information and summaries to management-level individuals and groups. Experience developing and managing diverse, high-performing teams, providing regular, frequent performance coaching/mentoring, and encouraging effective behavior for individual and team success. Experience developing customer relationships and delivering customer-focused service, understanding and supporting customer needs, and articulating strategies that motivate others to action. Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements while managing numerous necessary resources to resolve problems in a timely and effective manner.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

Read USC's Clery Act Annual Security Report

Required Legal Notices

Certain positions are subject to background screening

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$42773.htmld


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