Ocean Freight Specialist

Job title: Ocean Export Specialist

Job Location: Rochester, New York

Revolutionize the logistics industry as a customer-centric Ocean Export Specialist at DHL Global Forwarding. Join our dynamic team and be at the forefront of innovation, digitalization, and solutions-driven approaches that cater to our customers' every need.

You will play a pivotal role in managing the movement of ocean export shipments, you'll be the driving force behind unrivaled customer satisfaction. Through proactive communication and seamless collaboration with stakeholders, you'll navigate transport exceptions with finesse, delivering swift and effective solutions that help minimize disruptions.

KEY RESPONSIBILITIES:

Customer Centricity:

• Provide exceptional customer service, surpassing expectations and promptly resolving incidents

• Cultivate enduring customer relationships, understanding their needs and serving as their advocate

• Go beyond simply highlighting transport exceptions by working with Subject Matter Experts, preparing creative customized solutions to keep our customers' cargo moving

• Collaborate seamlessly with internal and external teams to address customer concerns effectively

• Master our innovative products and services, offering demonstrations and training as needed

• Identify opportunities for account growth and collaborate with sales for rate renewals and upselling

• Stay updated on industry trends through trade teams and internal calls

Digitalization and Technical Tasks:

• Promote and leverage DHL's digital suite to enhance customer satisfaction while reducing churn

• Assist in driving system integration of e-solutions (myDHLi, e-bookings) between our clients and DHL

• Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes

• Prepare, control, and distribute necessary export documents, ensuring compliance

• Collaborate with counterparts to validate and finalize documents

• Assign tasks to the GSC support functions and monitor performance

File Ownership, Finance and P/L:

• Take full ownership of your files and their financial performance. You are the single point of contact for our internal network and our customers with regards to your files

• Continuously drive GP Maximization by finding cost efficient transportation solutions, leveraging upselling opportunities and minimizing revenue leakage

SKILLS / REQUIREMENTS:

• Exceptional customer service skills

• Minimum of 1 year of Logistics / Freight forwarding industry experience preferred

• Enthusiasm for building deep and lasting connections with our customers

• Proactive and solution-oriented mindset, always demonstrating a "can do" attitude

• Ability to resolve issues related to product movement and proactively communicate with the customer

• Strong attention to detail and excellent communication skills (oral and written) are essential, with prior customer service experience preferred

• Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel

• Highly desirable, but not required, experience using the CargoWise system

Don't miss the opportunity to be part of our transformative journey in logistics. Apply now and join our dynamic team at DHL Global Forwarding, where you can make a real impact on our customers' success.

Benefits: (All non-union employees)

• Total Compensation Package: We offer a competitive base salary.

• 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.

• Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.

• Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.

• Vision: Optional coverage for eye exams, frames, and contact lenses.

• Dental: Optional coverage for preventative, major, and basic dental services.

• Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND

A GREAT PLACE TO WORK !

WHY DOES THIS MATTER TO YOU?

• It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.

• We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.

• And that's why external organizations have granted us different accolades for our people practices

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

Pay Rate $19.16 - $31.93 / hour (commensurate with experience)

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Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.