Ottimo Resources Gardena , CA 90248
Posted 3 weeks ago
Job description
Handle files A to Z from receipt of booking advice to final delivery, including billing for ocean import FCL & LCL shipments for cargo origination from Asia , Europe and other origin’s around the globe. The modes are LCL, FCL and Air Imports.
Tasks include and not limited to (not in any chronological order)
· Maintain clear, precise, detailed, professional communication with all internal and external customers. Provide exceptional Customer service (written and verbal)
· Communicate with Customers on New Orders in a professional and concise manner.
· Communicate with the Internal and External Sales, Agent Offices, Origin and destination stations, CSR teams on New Orders and existing shipments.
· Strong data entry , Microsoft Suites namely Excel skills.
· Paperless environment using the excel reports to manage the Desktop
· Create manual files in FD as needed if non-EDI origins and upload all docs
· Maintain and update the Paperless dashboard
· Contact the SS Lines, Forwarders for arrival details.
· Issue Arrival Notice
· Track and trace all shipments daily.
· Upload and update the POD details on each file
· Arrival confirmation, Entry of all Events in FD
· Confirm credit status on customers prior to release of cargo.
· Review the SOP/ SPs in place per shipment
· Issue Delivery Order based on the Terms of Sale on a shipment, SOP and Credit standing.
· Follow all files from ISF to end door deliveries to file closing and until file audit.
· Invoice and close files
· Customer service A to Z
· Any other assigned tasks by the Manager.
· Work independently & multitask as needed.
· In Office Position- non-remote.
· Hours are M-F 8:30 – 5 PM, with 1-hour lunch. Over Time is based on business needs
Requirements
· Need minimum of 3 years import experience with an NVO/ freight forwarder, in a similar capacity role and handling files A to Z
· Strong in managing LCL, FCL Ocean shipments and have operational knowledge of handling AIR shipments.
· Proficient in all Microsoft Suites
· Good command of the English language
· Able to communicate professionally and efficiently.
· Be a Team player.
· Strong working knowledge of ocean carrier & utilization of carrier web sites.
· Able to work independently & multi task as needed.
· In Office Position- non remote.
Ottimo Resources