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Ocean Export Supervisor (Atlanta, GA, US)

Expired Job

Panalpina Atlanta , GA 30301

Posted 4 months ago

Req ID: 156593

Job Function: Ocean Freight

Full-Time/Part-Time: Full-time

Contract Type: Permanent

Job Level: Management

Sub-department: Office Location: Atlanta, GA (ATL) Travel Required: Start Date: The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide. We are looking to hire a Ocean Export Supervisor to lead the Ocean Export department in all operational disciplines and ensure operational excellence, high productivity and customer satisfaction Responsibilities

  • Monitor timely responses to internal/external customers and other PANALPINA offices

  • Review of file processing with regards to:

  • application of proper weights, dimensions and rates

  • documentation, i.e., customer's requirements, consignee and/or destination requirements

  • Letter of Credit requirements (instruct Export Agent, if necessary)

  • Review of shipment processing with regards to:

  • use of direct or consolidation services

  • choice of routing

  • check file after Export Agent has completed the shipment

  • approve banking documents (L/C's, sight drafts, etc.)

  • check all other primary actions of the Export Agent in accordance with the individual's level of training

  • Prepare quotations and review customer profile, rate structures, routing alternatives, etc.

  • Support Sales Department with customer information, rates, etc.

  • Visit customers whenever required to improve communication

  • Assist department head in training and education of the department staff and supervise cross-training and assure adequate and timely training of the staff on hazardous materials regulations

  • Complete and update customer profiles

  • Review DGR documents to ensure compliance

  • Monitor vendors' compliance with service standards and requirements as per contract terms

  • Monitor proper filing and updating of all departmental records, i.e., tariffs, SOPs, etc.

  • Ensure proper filing of Pantainer tariffs

  • Assist department head on Shipping Run

  • Act as Department Manager during management absence

Qualifications

Skills:

  • Excellent and thorough knowledge of Ocean Export environment and its regulations

  • In depth knowledge of ocean export processes

  • Excellent communication and people skills

  • Management experience

  • Strong customer service orientation

  • Detail oriented

  • Team player

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Ocean Export Supervisor (Atlanta, GA, US)

Expired Job

Panalpina