Occupational Licensing Examiner (Multiple Pcns)

What you will be doing:

The Department of Commerce, Community, and Economic Development, Division of Corporations, Business, and Professional Licensing, is recruiting for multiple Occupational Licensing Examiners. The duty stations are located in Juneau and Anchorage. Teleworking opportunities are available for these positions following an initial training period.

Working in this position you will be performing a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses. This position's duties include managing applicant files in a variety of formats, communicating with licensees, and ensuring supplemental documentation is accurate, complete, and compliant with licensing standards. Licensing examiners are the primary point of contact for the public and serve as a liaison between the division and applicants, licensing boards, professional associations, and a multitude of federal, state, and local agencies.

Our organization, mission and culture:

The mission of the Division of Corporations, Business and Professional Licensing is to inspire public confidence through balanced regulation of competent professional and business services.

Our work is guided and informed by our beliefs and commitments to:

• Respect: We respect people, value diversity, and are committed to equality;

• Participation: We value and recognize the contributions of our staff; 

• Quality: We strive for excellence through focus and attention to detail;

• Openness: We are committed to a culture of teamwork and a willingness to think outside of the box.

The benefits of joining our team:

There is great satisfaction in working with a team that directly impacts the economic well-being of Alaska. The division offers a dynamic, supportive, and collaborative work environment including telework options.

This position will enable you to build a solid core of knowledge of professional licensing statutes, regulations, and policies, along with potential advancement within the division. This position provides an opportunity to build on your customer service, communication, and computer skills and support a variety of career goals.

The division licenses over 40 professions from Acupuncturists to Veterinarians. This is a great opportunity to transfer your existing skills in a licensed profession to a new career--or to put your administrative skills to work in an exciting, fast-paced environment. Your next career opportunity may be waiting for you here!

The working environment you can expect:

The official duty station is located in our main office in Juneau on the 9th floor of the State Office Building or on the 15th Floor of the Robert Attwood Building in Anchorage. Our offices have updated furnishings and are centrally located in downtown areas of their respective communities. Telework opportunities are available for eligible employees following an initial training period.

The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, and exceptional judgment.

Our daily working environment is challenging and extremely busy with a high volume of customer contact. Our staff is highly focused with exceptional attention to detail.

Positions with the State of Alaska offer telework opportunities, paid leave accrual, paid holiday leave, a comprehensive retirement plan, and competitive health, vision, and dental plans.

Desired core competencies we are looking for:

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Recruitment Notice:

This posting is for an open continuous recruitment for multiple vacancies that currently exist or are anticipated to exist.

One year of technical or paraprofessional experience in an administrative field or in permit or license application review. Qualifying experience includes work such as examining, approving, and processing license applications; applying established regulations, requirements, procedures, and operations; reviewing the accuracy and completeness of routine documents; researching current accounts and source documents; assisting in the preparation of reports reflecting the examinations made, discrepancies noted, and the corrections needed; and/or researching federal and state laws and regulations. The required experience includes work such as Accounting Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Wage-Hour Technician, or similar job classes with the State of Alaska or the equivalent elsewhere.

OR

Two years of advanced level clerical experience or providing secretarial or administrative support with an agency executive such as a deputy or assistant commissioner, division director, or executive director of a board or commission. The required experience includes work such as Executive Secretary 1, Office Assistant 2, Motor Vehicle Customer Service Representative 1, Secretary, or similar job classes with the State of Alaska or the equivalent elsewhere.

Substitution:

Post-secondary education from an accredited college may be substituted for either technical/paraprofessional or clerical experience (3 semester/4 quarter hours equal one month).

COVER LETTER INSTRUCTIONS

Your cover letter should:

• Be one page professionally written and include proper format, grammar, spelling and punctuation;

• Explain how you meet the minimum qualifications for this position; and

• Specifically address how your education and work experience meet the desired core competencies as listed above.

Your cover letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process.  If you do not attach a separate, professional cover letter, you will not move on to the interview phase.

Your professional cover letter will also be used as a writing sample.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions.  Be specific in your answers and tell us how you acquired the relevant experience.

Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

INTERVIEW INFORMATION

If selected for an interview, you will need to bring:

• Three (3) professional references who have had supervisory responsibility over you along with daytime contact numbers; 

• Copies of your three (3) most recent performance evaluations.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly.

SPECIAL NOTICE

• This position may require travel for board meetings and national conferences for no more than one week at a time.

• Multiple positions are for a licensing program that will require an initial training period for a time period of at least six (6) to eight (8) months before the selected candidate could be eligible for telework opportunities. This will require the candidate be in the office for the training period.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:

P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.  

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit:  https://www.governmentjobs.com/OnlineApplication/User/ResetPassword   

CLASSIFICATION STUDY NOTICE

This position is currently under review as part of the Licensing Specialist Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

For specific information in reference to the position please contact the hiring manager at:

Renee Carabajal

Program Coordinator 2

ph: (907) 465-3812

renee.carabajal@alaska.gov