Occupancy Specialist (Residential)

Related Companies Boston , MA 02298

Posted 3 weeks ago


The Occupancy Specialist is responsible, under the direction and supervision of the Compliance Director, to provide key occupancy-related services for Related-managed affordable and workforce housing sites located in Boston, in accordance with regulatory program and agency requirements, company policies and procedures, and all applicable Fair Housing Laws.

Your role with the company:

Related's affordable and workforce housing sites in Boston, MA, are seeking an Occupancy Specialist to join their team. This role is responsible for maintaining resident and applicant files in accordance with program policies and ownership obligations while optimizing the program to best meet the needs of the residents and greater community.

This individual must be detail-oriented and have the ability to operate on a deadline-driven schedule. The ideal candidate would possess strong organizational, analytical and problem solving skills and can adhere to the guidelines set forth by the program's regulatory requirements in a fast-paced environment. The individual would feel comfortable appropriately handling confidential information. The anticipated schedule will be standard office hours on weekdays with a reasonable expectation of overtime and/or weekend hours, if required, during heavier workload and lease-up periods.

Daily responsibilities:

  • The Occupancy Specialist role will coordinate all aspects of the affordable housing and workforce certification requirements across multiple sites, including but not limited to:

  • Recertifying all current households in accordance to regulatory agreements, including coordinating associated administrative tasks such as scheduling, mailings and verifications

  • Processing new applicants for program eligibility, including coordinating associated administrative tasks such as scheduling, mailings and verifications

  • Fielding inquiries regarding rentals and process accordingly

  • Communicating with and processing applications from referral agencies for affordable housing programs

  • Coordinating with and completing paperwork for voucher agencies for applicants and residents as needed

  • Generating leases for new applicants and participating in leasing processes, including lease signing

  • Generating timely lease renewals for existing residents

  • Submitting completed files to third-party review agencies

  • Participating in tax credit reviews by outside entities and agencies

  • Maintaining daily and weekly recertification and vacancy reports

  • Developing a full understanding of program related documentation, such as Regulatory Agreements, Tenant Selection Plans, Affordable Fair Housing Marketing Plans and practices

  • Maintaining primary responsibility for waitlist updates, data entry, maintenance, and clean-up projects

  • Compiling with Fair Housing regulations

  • Generating letters for and scheduling interviews and recertification appointments

  • Fully processing and completing initial certifications and annual recertifications for different programs across sites

  • Handling all income calculations for tenants and third-party verifications

  • Processing changes to household composition

  • Maintaining primary responsibility for updating website and marketing materials as waitlist analysis determines

  • Participating in and assisting with the initial-lease up of any new properties, including but not limited to fair housing lotteries, waitlist management, and applicant interviews

  • Additional duties as assigned


  • Graduate of an accredited college or university with a bachelor's degree, preferred

  • Minimum of one to two years' experience in affordable housing, leasing and recertification processing for LIHTC, Section 8, and/or other affordable program(s) within a Class A multi-family property

  • Proficiency in Tax Credit rules and regulations with a working knowledge of state and federal housing regulations strongly preferred,

  • Nationally-recognized tax credit certification (e.g., TaCCs or TCS) preferred, but will consider a candidate with a demonstrated capacity to comprehend LIHTC rules who is also willing to apply for such certification within a reasonable time frame

  • Strong knowledge of Fair Housing regulations

  • Must possess impeccable organizational skills, strong attention to detail and the ability to prioritize work and to multitask while adhering to deadlines

  • Must be comfortable in a fast-paced environment and with handling confidential information

  • Proficient in managing an internal applicant database; affordable housing waitlist experience preferred

  • Strong communication and analytical skills

  • Creativity and initiative to work both independently as well as within a team while able to perform in a multi-tasking work environment

  • Experience with Yardi, One-Site/Real Page (or other housing software)

  • Proficiency in operating the Microsoft Office Suite; including excellent Microsoft Excel skills

  • Superior customer service skills required, experience in luxury property management, hospitality or other comparable area preferred.

  • Proficiency in Spanish or languages a plus

  • Must submit a writing sample

Benefits and features:

  • Paid Training and development programs

  • Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts

  • Employee Recognition & Wellness Programs

  • Discount Gym Membership

#CB #CB2

Related is an Equal Opportunity Employer


The Related Companies (Related) is the most prominent privately-owned real estate firm in the United States. Formed 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing, and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, Las Vegas, San Francisco, South Florida, Abu Dhabi and Shanghai and boasts a team of approximately 2,000 professionals.

Related is one of the nation's most active developers of affordable housing ranging from family, senior, urban, suburban, HOPE VI, SRO and intergenerational. Related places a high priority on developing, acquiring and preserving housing for this sector. In fact, over 60% of Related's 50,000+ residential apartment homes are part of one or more affordable housing programs. Related's in-house expertise in all disciplines ensures that we consistently set new standards for creative design, financing, and management.

As an integrated affiliate of The Related Companies, Related Management Company (RMC) provides property management services to virtually all of Related's portfolio of real estate assets. Valued at over $15 billion, the portfolio includes residential, mixed-use, retail and commercial properties, including over 50,000 apartments within 350 properties, and over 10 million square feet of commercial, retail and mixed-use space.

Since inception in 1974, RMC has set an exceptional performance benchmark for responsive and professional management. RMC's mandate is to support the owners' objectives by maintaining outstanding operational performance thereby building a reputation of excellence among owners and in the municipal and financial communities.


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Occupancy Specialist (Residential)

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