Occupancy Specialist (Bilingual Spanish)

CLACKAMAS COUNTY CORE VALUES

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service · Professionalism · Integrity · Respect · Individual accountability · Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This position will remain open until filled. The first application review will be on Monday, April 8, 2024. We reserve the right to close this recruitment at any time on or after that date.

PAY AND BENEFITS

Annual Pay Range: $ 48,941.09 - $ 61,718.87

Hourly Pay Range: $ 25.097997 - $ 31.650705

An additional 5% premium pay will be added for bilingual skills. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month

• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals! This means you have access to vacation time at time of hire.

• 8 hours of sick accrued per month

• 10 paid holidays and 1 personal days per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

• Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage

• A Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan

• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Housing Authority Employee Association.

Housing Authority Represented Full Time Benefits

Learn More About Benefits

JOB DETAILS AND QUALIFICATIONS

The Housing Authority of Clackamas County (HACC) is recruiting for a bilingual (Spanish/English) Occupancy Specialist to join our team as a pivotal team member in ensuring housing stability for our homeless, disabled, and low-income clients in Clackamas County.

This position performs technical work involving coordinating, implementing, and monitoring rental assistance and subsidized housing funded with various resources, including federal, state, and local funds. These roles demand adeptness in communicating with tenants, landlords, and social services agencies in both Spanish and English. As an Occupancy Specialist, you will be responsible for reviewing program eligibility, determining rent calculations, and reviewing and approving leases and contracts.

Occupancy Specialists provide vital customer service, are adaptable to changes, manage a varied workload, have effective time management skills, and understand the importance of providing trauma-informed care services to our clients. An ideal candidate will be able to effectively manage a large and varied caseload of clients and responsibilities and show a commitment to public service. They will also be problem solvers who utilize critical thinking skills when faced with challenging scenarios presented by prospective program participants, community partners, or inter-agency partners. If you are passionate about housing stability, client support, and making a positive impact in the community, we encourage you to apply for this rewarding opportunity.

HACC is committed to cultivating a safe, welcoming, and inclusive workplace by empowering employees to do their best work, promoting the value of diverse perspectives that employees bring to the division, and identifying, challenging, and disrupting workplace practices that impede social justice.

We are excited to learn about the unique perspective and experience you would bring to our team.

Required Minimum Qualifications/ Transferrable Skills:*

• At least two (2) years of direct customer service experience that included data entry

• Bilingual fluency in Spanish/English (bilingual skills to be validated/tested at time of interview and/or selection)

• Strong communication and interpersonal skills

• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Knowledge of promoting fairness and an understanding of racial equity, with practical experience incorporating these principles into your work supporting diverse populations

• Experience in housing programs, case management, residential services, property management, or other social services

• Experience working with YARDI or other Housing Authority database software

• Experience performing data entry and handling confidential documents

• Experience working with low income families

• Experience maintaining a client caseload

• Knowledge of housing regulations, procedures, and landlord/tenant laws

• Knowledge of basic accounting principles and practices

• For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties may include but are not limited to:

• Determine initial and continued eligibility based on income, deductions, allowances, and family composition.

• Review and process Request for Tenancy Approval and approve housing assistance payments Answer questions and provides information/referrals to current and prospective landlords or property managers; interacts with various social services agencies to exchange or verify client information.

• Works closely with tenants to maintain or stabilize housing Process annual recertification, interim changes and/or moves including obtaining current third-party verification of participant information in accordance with program requirements.

• Conduct individual and/or group meetings for new participants and existing clients.

• Ensures tenant compliance with leases and certificate/voucher obligations; responds to landlord or tenant complaints; generates appropriate correspondence regarding eviction/termination of assistance; assists in collecting rent, sundry charges, and damage claims.

• Perform other duties as assigned.

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

• Explore Clackamas County

• Working for Clackamas County

• Recreation, Arts & Heritage

ABOUT THE DEPARTMENT

The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division.

The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County.

Learn more about the Housing Authority of Clackamas County

The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.

Housing and Community Development Division (HCD) is a Division of the Health, Housing, and Human Services (H3S) Department.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.

Learn more about Health, Housing, and Human Services

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

• Application Process

• Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday

• Thursday 7:00 a.m.

• 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

• Request Veterans' Preference

• Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

James Callahan, Recruiter

JCallahan@clackamas.us