The Operation Control Center Manager is primarily responsible for the daily/shift oversight of the Airline Operation. Responsible to lead all groups within the OCC and the effective direction of all available resources to assure safe, compliant, efficient, and reliable operation of the daily schedule. Assures "on the day" airline network reliability and OCC compliance with all applicable Federal Aviation Regulations, Company Policies/procedures/practices and Contractual requirements in the management of the daily operation. Responsible for effective OCC response to irregular operations, incidents and emergencies. Manages the OCC in a Collaborative manner insuring decisions are balanced and in-line with the Companies philosophies' and priorities.
Leads and manages the OCC team to achieve operational reliability, compliance and sound economic decision making.
Maintains a safe, efficient, professional and productive environment in the OCC. Ensures OCC readiness for anticipated events including Day Of staffing level, Day Of workload assignments, and Day Of systems readiness.
Provides leadership and guidance to the OCC to insure all flights, cancellations, irregular operations, swaps and crew resources are managed effectively and in a pro-active manner.
Oversees the ATC Coordinators, Dispatch Shift Coordinators, Crew Schedulers, Dispatchers, Customer Solution Architects, and MOC to insure all groups and decisions provide for strong operational reliability, protects the overall network with minimal cost.
Manages the recovery of irregular operations and large scale schedule disruptions in an expeditious manner.
Guides and mentors OCC employees, communicates company strategic goals and objectives, and maintains strong OCC morale and sense of teamwork.
Fosters positive relationships in the OCC, ensuring collaboration amongst all OCC groups and stations. Develop and maintain positive relationships with multiple company departments, service providers, and governmental partners. Interact at all levels to insure the necessary resources are available and utilized when needed.
Leads daily operational briefings for the purposes of review and readiness.
Identifies and analyzes ways to improve operational performance and cost, develops action plans, builds consensus and establishes or modifies OCC policies and advocate for changes to other departmental company policies.
Ensures prompt and effective communication from the OCC to all internal and external Customers regarding operational decisions, OCC plans and Irregular operations.
Ensures the OCC pro-actively implements strategic operational plans in advance of anticipated disruptions. Ensures prompt and effective tactical OCC response to unforeseen events.
In emergency situations coordinates the event ensuring safe operations, and initiates notification procedures of the proper authorities, company department heads, Corporate Communications, and other stakeholders.
Initiates responses for all incidents and accidents, including determining the level of response and escalation. Moderating initial event briefings.
Responsible to provide feedback to network planning and crew planning to insure operational perspectives and needs are accounted for.
Responsible to ensure strategic operating plans are developed and implemented in anticipation of major disruptions.
Ensures Proper operational control of Spirit flights, and the effective and efficient Planning and Flight Following of all flights including proper alternate and fuel planning.
Ensures efficient use of company resources and makes balanced decisions to minimize cost while ensuring a positive Customer experience.
Ensures tarmac rules are followed. Authorized to direct gate returns and the use of resources to avoid violations.
FAA certificate required: can be Dispatcher, Pilot or be Airframe and Powerplant Licensed
3-5 Years of Experience in a Leadership role
3-5 Years of Dispatch Experience
Work under close supervision/direction
Travel up to 10%
Lifts up to 10 LBS
General Office Environment
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, change in workload, rush jobs or technical developments.)
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
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