NYC Manager Of Production

The Manager of Production will oversee back of house and production operations (e.g., maximizing line efficiencies, controlling variances in daily production of product) and help with the providing a great guest experience via the Doughnut Theater and guest journey. They work to exceed customer expectations, foster a culture of teamwork, develop staff members' abilities and competencies, meet and exceed the financial objectives established for their assigned location. The Manager of Production will be responsible for the full employee life cycle for production Krispy Kremers.

The following positions will report directly to the Manager of Retail: Doughnut Makers, Inventory Specialists, Sanitation Specialists, Key Holders and Supervisors.

Principal Duties and Responsibilities:

Guest Service

• Serve as a role model for customer-first behaviors according to company standards

• Build a team of customer-focused employees through coaching and measurement

• Responsible for Doughnut Makers in production focusing on creating a great guest experience

• Handle customer situations professionally

• Handle any customer concerns

• Respond to customer inquiries on a timely basis

• Ensure all products meet Krispy Kreme quality standards

• Conduct store tours

• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures

Production

• Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance

• Understand and implement store quality control procedures

• Coordinate production schedules to meet customer demands and minimize labor hours

• Inspect, troubleshoot and assess any production or equipment problems

Safety and Sanitation

• Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR's, etc.

• Ensure both the guest experience areas as well as employee areas are cleaned to the highest standards

• Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Inventory Management

• Ensure that the retail floor is fully stocked with merchandise according to inventory levels

• Maintain appropriate inventory control standards, including conducting physical counts, ensuring damages are packaged and returned appropriately

• Ensure stock room areas are organized and kept to the highest of standards

• Responsible for managing Inventory Specialists and ensuring they are keeping track of inventory counts, damages and other processes

Equipment

• Oversee proper upkeep of store facility and equipment

Personnel

• Assist management in recruiting, hiring, training, and dispute resolution

• Supervise all shift personnel

• Build a team of customer-focused employees and foster teamwork

• Demonstrate leadership in employee development, including that of Key Staff

• Assist in communicating to store employees and enforcing all store policies, standards, and practices

Accounting

• Assist Management in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.

• Accounting tasks such as counting and depositing revenues.

• Assist Management in completing required corporate reporting documentation, both financial and operational

• Manage company resources responsibly including inventory control

• Manage financial duties

• Protect company assets

Leadership

• Communicate and model company standards and policies

• Implement efficiently and effectively directives from store, corporate, and divisional management

• Develop and maintain store organization to promote efficient operations

• Interface with corporate office personnel

Essential skills and Experience:

• High school or GED required

• 3-5 years management experience in a retail or QSR environment

• Must be at least 18 years of age

• Experience with sales, management, production, and customer service

• Strong communication, organizational, and leadership skills

• Pleasant disposition, sociable, accommodating nature, and enthusiasm

• Self-motivation, creativity, and adaptability

• Basic computer, telephone, and fax knowledge

• Must perform all related competencies outlined in the Krispy Kreme Management Training Workbook

Nonessential skills and Experience:

Post secondary education strongly preferred

NYC Manager of Production starting salary is $80,000 per year.