NW Patient Acct CS Rep -Full Time - Days

Kettering Medical Center Network Miamisburg , OH 45343

Posted 2 weeks ago

Overview

Are you looking to join and engage in a customer service orientated role in the healthcare industry?

Kettering Health Network is looking for a Patient Accounts Customer Service Rep to join the Patient Finance Department and engage in providing patients and other customers with expert guidance while navigating the billing processes

Responsibilities & Requirements

Position duties include, but are not limited to the following:

  • Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures

  • This position requires working with patients and other callers in response to both hospital and physician billing questions

  • The position also requires a working knowledge of all insurance payers to answer patient questions

  • This position also requires a high level knowledge of the types of hospital and professional services

  • Strong understanding about how denials impact the service related to the patient's benefit/coverage plan.

  • Performs other duties as assigned

Job Requirements

  • High school Diploma

  • 3 years Previous experience in hospital or physician

  • Previous experience in patient accounting, medical billing, & medical terminology

Preferred Qualifications

  • Associate's degree
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NW Patient Acct CS Rep -Full Time - Days

Kettering Medical Center Network