Nutrition Concierge I

Job Summary

Provides all aspects of the daily meal service to include: menu selection, nourishment and tube feeding delivery, and tray delivery and pick up using excellent customer service skills.

Essential Job Functions

• Customer service

• Performs excellent customer service skills when entering a nursing unit and patient room; follows PPE and patient safety guidelines as indicated

• Handles service recovery immediately or involves supervisor as needed

• Receives and distributes all messages in a timely manner

• Identifies and refers patients requiring further nutrition intervention to the dietitian

• VISION menu selection responsibilities

• Enters patient rooms and identifies patients using established patient identifiers

• Introduces self and menu process

• Effectively introduces the menu selections via the spoken menu procedure

• Successfully navigates patient meal profiles

• Suggests alternative selections as appropriate

• Adheres to diet order guidelines, fluid restrictions, and preferences; can effectively help patients with any diet questions or can alert dietitians for guidance

• Encourages participation from family members when appropriate

• Calls patients in isolation rooms for menu selections

• Can utilize downtime procedures in emergency situations

• Delivers and collects trays to patients in a timely and courteous manner adhering to department guidelines to ensure that the patient receives the correct tray

• Enters patient room following established guidelines

• Offers assistance with tray set-up as per guidelines

• Confirms that patient is satisfied with tray and has everything selected

• Prepares and delivers nourishments and tube feedings

• Checks dates on products and stored items, notifies supervisor of expired items

• Prepares and labels tube feedings and nourishments as per guidelines

• Delivers tube feedings and nourishments per time needed

• Safety and sanitation regulations

• Practices good hygiene which includes hand washing, appropriate hair restraints, and personal hygiene

• Use gloves as required

• Keeps work area and equipment neat and clean

• Performs other duties as assigned

Required Qualifications

• Must be 18 years of age.

• Three (3) months of experience in food service field.

• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.

• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

• Basic Math and Keyboard Proficiency

• Functional Skills on PC and Related Software (Microsoft Office)

• Knowledge of basic Office Equipment such as copier, fax machine, etc.

Preferred Qualifications

• Service Safe Certification

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).

• Travel may be expected locally between Independence Health System locations.

AAP/EEO

• Independence Health System is an Equal Opportunity Employer. It is the policy of Independence Health System to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Independence Health System will conform to the spirit as well as the letter of all applicable laws and regulations.

• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential

• Absolute Necessity.

Marginal

• Minimal Necessity.

Constantly

• 5.5 to 8 hours or more or 200 reps/shift.

Frequently

• 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally

• 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely

• Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

x

x

Extreme Cold

x

x

Heights

x

Confined Spaces

x

Extreme Noise(>85dB)

x

Mechanical Hazards

x

x

Use of Vibrating Tools

x

Operates Vehicle (company)

x

Operates Heavy Equipment

x

Use of Lifting/Transfer Devices

x

Rotates All Shifts

x

x

8 Hours Shifts

x

x

10-12 Hours Shifts

x

On-Call

x

Overtime(+8/hrs/shift; 40/hr/wk)

x

x

Travel Between Sites

x

Direct Patient Care

x

Respirator Protective Equipment

x

Eye Protection

x

x

Head Protection (hard hat)

x

Hearing Protection

x

Hand Protection

x

x

Feet, Toe Protection

x

Body Protection

x

x

Latex Exposure

x

Solvent Exposure

x

Paint (direct use) Exposure

x

Dust (sanding) Exposure

x

Ethylene Oxide Exposure

x

Cytotoxic (Chemo) Exposure

x

Blood/Body Fluid Exposure

x

Chemicals (direct use) Exposure

x

Mist Exposure

x

Wax Stripper (direct use)

x

Non-Ionizing Radiation Exposure

x

Ionizing Radiation Exposure

x

Laser Exposure

x

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential

• Absolute Necessity.

Marginal

• Minimal Necessity.

Constantly

• 5.5 to 8 hours or more or 200 reps/shift.

Frequently

• 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally

• 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely

• Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

x

x

Sitting

x

x

Walking

x

x

Climbing Stairs

x

x

Climbing Ladders

x

Climbing Step Stool

x

Standing

x

x

Kneeling

x

x

Squatting (Crouching)

x

x

Twisting/Turning

x

x

Keyboard/Computer Operation

x

x

Gross Grasp

x

Fine Finger Manipulation

x

x

Hand/Arm Coordination

x

x

Pushing/Pulling(lbs. of force)

x

15#

Carry

x

10#

Transfer/Push/Pull Patients

x

Seeing Near w/Acuity

x

x

Feeling (Sensation)

x

Color Vision

x

Hearing Clearly

x

x

Pulling/Pushing Objects Overhead

x

Reaching Above Shoulder Level

x

Reaching Forward

x

Lifting Floor to Knuckle

x

Lifting Seat Pan to Knuckle

x

Lifting Knuckle to Shoulder

x

Lifting Shoulder to Overhead

x

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.