Nursing Support Services-Lead

JOB SUMMARY/PURPOSE Provides support to Nursing leadership in the efficient and effective delivery of quality support services including a variety of clerical/administrative related duties for assigned departments. Promotes excellent customer support through coordinated efforts with hospital personnel, physicians, patients, and other members of the Nursing staff. Scope of responsibility: must support three (3) or more nursing departments with a minimum of 70 FTEs. DEPARTMENT DESCRIPTION The Medical Surgical unit specializes in the care of acutely ill adults and of those who require surgery both emergent and elective. Medical Surgical patients are given the highest standards of professional care by registered nurses and nurse assistants. Specialty certification in Medical Surgical Nursing is strongly encouraged and supported. EXPERIENCE/EDUCATION/QUALIFICATIONS Associate#s degree in a related field or equivalent experience required. One (1) year experience in a position of similar complexity and responsibility required. Experience and/or training with computer applications required. Experience providing administrative support for nursing departments preferred. Experience and/or training with medical terminology preferred. KNOWLEDGE/SKILLS/ABILITIES Clerical

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision-making process.# Skilled at applying problem solving skills in a logical and systematic way to resolve issues. Communication

• Proficient communication skills in dealing with hospital employees, customers and external organizations. Ability to show tact and professionalism in dealing with a variety of people and to communicate and listen effectively in an appropriate and positive manner. Customer Service

• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Computer Literacy

• Proficient computer skills in department applications. Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling, and planning workday to meet customer needs.# Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines. Confidentiality

• Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 # 100% of the time) None specified CLIMB - STAIRS LIFT#(Floor to Waist: 0#-36#) 0 - 20 Lbs LIFT#(Knee to chest: 24#-54#) 0 - 20 Lbs LIFT#(Waist to Eye: up to 54#) 0 - 20 Lbs CARRY#1-handed, 0 - 20 pounds CARRY#2-handed, 0 - 20 pounds BEND FORWARD#at waist KNEEL#(on knees) STAND WALK - LEVEL SURFACE ROTATE TRUNK#Standing REACH#- Upward PUSH#(0-20 pounds force) PULL#(0-20 pounds force) # SIT ROTATE TRUNK#Sitting REACH -#Forward MANUAL DEXTERITY#Hands/wrists FINGER DEXTERITY PINCH#Fingers GRASP#Hand/Fist

• JOB SUMMARY/PURPOSE

• Provides support to Nursing leadership in the efficient and effective delivery of quality support services including a variety of clerical/administrative related duties for assigned departments. Promotes excellent customer support through coordinated efforts with hospital personnel, physicians, patients, and other members of the Nursing staff. Scope of responsibility: must support three (3) or more nursing departments with a minimum of 70 FTEs.

• DEPARTMENT DESCRIPTION

• The Medical Surgical unit specializes in the care of acutely ill adults and of those who require surgery both emergent and elective. Medical Surgical patients are given the highest standards of professional care by registered nurses and nurse assistants. Specialty certification in Medical Surgical Nursing is strongly encouraged and supported.

• EXPERIENCE/EDUCATION/QUALIFICATIONS

• Associate's degree in a related field or equivalent experience required.

• One (1) year experience in a position of similar complexity and responsibility required.

• Experience and/or training with computer applications required.

• Experience providing administrative support for nursing departments preferred.

• Experience and/or training with medical terminology preferred.

• KNOWLEDGE/SKILLS/ABILITIES

• Clerical

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

• Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision-making process. Skilled at applying problem solving skills in a logical and systematic way to resolve issues.

• Communication

• Proficient communication skills in dealing with hospital employees, customers and external organizations. Ability to show tact and professionalism in dealing with a variety of people and to communicate and listen effectively in an appropriate and positive manner.

• Customer Service

• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

• Computer Literacy

• Proficient computer skills in department applications.

• Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling, and planning workday to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines.

• Confidentiality

• Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

• PHYSICAL DEMANDS
• Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 - 100% of the time)

None specified

CLIMB - STAIRS

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

BEND FORWARD at waist

KNEEL (on knees)

STAND

WALK - LEVEL SURFACE

ROTATE TRUNK Standing

REACH - Upward

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

SIT

ROTATE TRUNK Sitting

REACH - Forward

MANUAL DEXTERITY Hands/wrists

FINGER DEXTERITY

PINCH Fingers

GRASP Hand/Fist