Nursing Quality Manager (Rn) (Los Angeles Programs)

Telecare Corp. Riverside , CA 92501

Posted 3 months ago

Nursing Quality Manager (RN) (Los Angeles programs)

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 100 programs and over 3,400 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

POSITION SUMMARY

The Clinical Quality Manager - RN is responsible for implementing Clinical Quality Management procedures. Procedures include, but are not limited to, planning and orchestration of onsite quality review processes, survey preparation, policy development, incident review, and training. This role will have a focus on our Skilled Nursing Facilities and will require travel to various locations in the Bay Area and Los Angeles (these are the primary areas, others may be included).

QUALIFICATIONS

Required:

  • Registered Nurse

  • Master's degree, or two (2) years' experience in a leadership/ management position, working with persons with severe and persistent mental illness

  • Willing to travel 75%

  • Must be at least 18 years of age

  • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

Preferred:

  • Experience with the intellectually and developmentally disabled population is HIGHLY desired.

  • Knowledge of regulatory requirements and/or accreditation standards desired

  • Skilled Nursing Facility experience, in a mental health setting.

ESSENTIAL FUNCTIONS

  • In-person attendance to monthly Quality Department and QAPI (Quality Assurance/Performance Improvement) meetings, semi-annual Regional Administrators meetings, tri-annual Standardization meetings, and other program and organizational meetings identified by the supervisor, Director of Quality, and/or VP of Quality and Risk Management.

  • Phone or electronic meeting attendance for weekly quality, monthly huddle and other meetings determined by the employee with his/or her programs or determined by the supervisor, Director of Quality or VP of Clinical Quality and Risk Management.

  • Must be able to identify priorities in responsibilities that are shifting frequently, frequent changes to schedule and travel, and effective use of time.

  • The employee must be on time to meetings, program Quality Reviews, and other scheduled activities. Must seek approval for time off, missing meetings, and being tardy, if know ahead of time. Must immediately notify the supervisor if ill or tardy.

  • Clinical Quality Managers that are home-based may be required to submit Time-Studies for evaluation of their homework time.

  • Working knowledge of Word and Excel (creating tables, columns, and professional documents).

  • Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders

  • Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned employees, frequent feedback focusing on both positive and problematic aspects of work performance, and other management practices that are consistent with Continuous Quality Improvement (CQI)

  • Promotes and maintains harmonious and effective relationships and communications within the department and other departments

  • Provides consultation, mentoring and supervision of program administrative staff including Administrator, Director of Nursing, Director of Social Services and Director of Rehabilitation. This may be indicated through the quality review process, the regulatory review process and orientation of new hire and/or promoted employees

  • Collaborates with the VP of Quality & Risk Management to organize, plan and facilitate the Quality Review Process within each individual program, analyzes findings, completes reports for programs and collaborates with the program in the development of a program-driven plan of improvement. Plans Quality Review Process in a timely manner to assess the status of individual programs with adequate time for correction prior to outside review. Communicates clinical findings to program Administrator and administrative staff in a manner that preserves the collaborative working process. Develops collaborative short term and long term plans of improvement specific to individual programs addressing the findings in the Quality Reviews, and/or regulatory reviews in collaboration with VP of Quality & Risk Management

  • Coordinates the clinical activities of senior program staff (Administrators, DON's, Clinical Directors) working on special assignments, from the VP of Quality & Risk Management, outside of their own program responsibilities

  • Provides individualized program assistance, leading in-depth system analysis, development of improvement plans, implementation, and re-evaluation. This includes clinical, administrative and environmental reviews

  • Provides mentoring, training and supervision to senior leadership positions: development and implementation of program specific systems that meet standards of nursing practice, the establishment of nursing care protocols, development of policies and procedures, supervisory skills training, managing regulatory reviews, role modeling through Quality Review process and leadership participation as a peer reviewer

  • Provides nursing contributions to the opening and start-up process of new business/programs which may include functioning as program nurse/ nurse leader, ensuring priority nursing services and pharmacy services, and providing nursing orientation and nursing policies and procedures

  • Identifies organization-wide training needs through analysis of the Quality Review Process and coordination of findings with the VP of Quality & Risk Management and Directors of Training

  • Supports the efforts of the standardization process for Telecare programs

  • Plans Focused Review Process for programs determined by VP of Quality & Risk Management and the Risk Management Team to be at greater operational risk through analysis of clinical indicators, critical incidents, and/or other indicators that identify risks

  • Consults directly with VP of Quality & Risk Management to develop operational plans specific to the strategic priorities and identified initiatives of the Operations team

  • Accurately reports the status of clinical care to the administrators, VP of Quality & Risk Management and operations

  • Plans and organizes the startup, orientation, and operations of new business with the nursing policy and procedures

  • Develops and implements training specific to quality related issues and the quality review process

  • Coordinates activities within the allocated budgetary parameters and participate in the development of the fiscal budget specific to the role within Operations budget

  • Consistently performs duties with a customer and community focus

  • Demonstrates initiative in improving Telecare's services to its members served

  • Demonstrates commitment to Quality Improvement principles in all day to day activities

  • Provides consultation to the programs pertaining to the performance improvement process, including training, team support, measurement and analysis, documentation, evaluation, and reporting

  • Provides consultation to the program staff

  • Participates / consults with VP of Quality & Risk Management and/or members of the Risk Management Team in identifying, analyzing, evaluating and reporting quality improvement initiatives

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

  • Effectively utilizes time and resources

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently walk, stand, twist, reach and do simple and power grasping occasionally. The position requires manual deviation, repetition, and dexterity.

EOE AA M/F/V/Disability

Priority123


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant District Mgr COO Los Angeles South

Jackson Hewitt

Posted 2 months ago

VIEW JOBS 7/24/2019 12:00:00 AM 2019-10-22T00:00 At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's largest retailers (over 6,000 locations). We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results. We're always looking for top performers to add value & make a difference in people's lives. We offer flexible work schedules and pay based on performance. POSITION SUMMARY As an Assistant District Manager (ADM) you will learn the business from the ground up providing real business leadership development and experience as well as deep understanding of critical components of business success (recruitment/retention strategies, marketing, employee development, operations, training, profitability, team leadership). This position manages the day-to-day activities of seasonal team members assigned to approximately twenty (20) or more stores and/or kiosk locations. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business. ESSENTIAL DUTIES AND RESPONSIBILITIES Major responsibilities of the position are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management. • Responsible for multi-unit retail locations in the assigned district and will work in tandem with the District Manager to strategically manage district operations. • Reports to the District Manager and regularly communicates with them to ensure the company client experience standard is being achieved. • Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and profitability. • Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources. • Works directly on job-fairs, hiring initiatives, process and training of all preparers to execute the job. • Assists, or drives the tax education process and flow of teams, including the transition to hire process. • Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. • Creates and/or approves work schedules and time cards. Monitors Dayforce during all shifts, works with Human Resources on any employee relations issues or complaints and training. • Ensures all assigned locations meet company standards including but not limited to: office set up, build-outs and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords, works with District Manager on necessary corrective actions. • Continuously builds the business by retaining existing clients, attracting new clients and creating positive brand awareness. • Resolves client complaints or answers client questions regarding policies and procedures. • Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. • Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area. • Maintain relationships with brokers, property managers and landlords. • Responsible for conducting internal audits of all assigned offices to ensure all employees are in compliance with company policies and procedures. • Educate and support the client with marketing strategies including but not limited to, internal office branding, client segmentation and external marketing strategies. EDUCATION AND EXPERIENCE • Associate's degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred. • 2 years previous management or supervisory experience required with a passion for leading and inspiring others. • Entrepreneurial spirit that inspires out of the box thinking to impact business results. • Tax knowledge preferred. • Strong communication, interpersonal, organizational, and client service skills. • Must possess reliable transportation, insurance and a driver's license in good standing. • Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software. PHYSICAL DEMAND & WORK EFFORT • Typing, sitting, standing, walking and driving. • The role may demand heavy travel based on the geography of the assigned stores. • The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job. • Ability to sustain energy and remain available to subordinates during season including evenings and weekends. • Ability to work under pressure, in a fast-paced working environment. • Ability to lift a maximum of 25 lbs. We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Other details * Pay Type Salary * Job Start Date Monday, September 30, 2019 * Riverside, CA, USA Jackson Hewitt Riverside CA

Nursing Quality Manager (Rn) (Los Angeles Programs)

Telecare Corp.