Nursing Operation Coordinator

Boston Medical Center Boston , MA 02298

Posted 2 months ago

The Nursing Operations Coordinator, coordinates and monitors administrative and financial records for the assigned nursing department(s) and is the administrative liaison for the assigned nursing department(s).

  • Manages work flow and monitors quality of work of the assigned group to ensure an efficient operational flow, timely completion of assignments and adherence to department's standards and regulations.

  • Coordinates and maintains the monthly schedule for the assigned nursing department(s).

  • Tracks and collects employees' hours; reviews employee hours against the scheduled time to work, tracks leaves and vacation/sick time for the Department. Submits weekly timesheets to the manager/director, and in the absence of manager/director, submits timesheets to Payroll Department.

  • Serves as first point of contact for benefit and payroll questions for all department employees.

  • Maintains and coordinates manager's calendar. Schedules meetings, coordinates audio-visual and technology requirements, orders catering services, etc., as needed.

  • Analyzes, categorizes and prioritizes correspondence; responds to communications on behalf of the Manager; acts with a high level of independence in determining appropriate course of action.

  • Collaborates with the department's educators in creating an orientation schedule for all new staff. Schedules all mandatory trainings for staff.

  • Maintains and supervises the maintenance of departmental files, manuals and records.

  • Provides backup support for other administrative staff during breaks and time out of the office.

  • Assists with project management and follow-through.

  • Participates in quality improvement teams as required.

  • Deals discreetly with confidential information concerning professional and patient issues including correspondence, test results, billing data, etc.

  • Creates reports, spreadsheets, presentations and other correspondence requested.

  • Plans, organizes and coordinates departmental receptions, meetings or functions, obtaining assistance as necessary.

  • Handles telephone calls for the department and uses a professional and courteous speaking manner while on the phone.

  • Works with unit coordinators to monitor inventory of office supplies and equipment.

  • Purchases as needed and stays within established budget. Keeps office equipment in working order and contacts vendors or IT, as necessary, for repairs or replacements.

  • Maintains open communication lines with other departments.

  • Acts as liaison with internal and external customers.

  • Provides recommendations to administrative office systems in order to improve office productivity and cost effectiveness.

  • Meets hospital-wide standards in the following areas: Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care is provided; Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals.

  • Follows established hospital infection control and safety procedures.

  • Performs other related duties as needed.

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Nursing Operation Coordinator

Boston Medical Center