CORE VALUE COMMITMENT:
In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one anothers diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.
The Nursing Manager is responsible for managing all day-to-day operations of clinical staff. This role must promote effective communication, teamwork, execution, and efficiency to support the clinical and administrative duties of the department, including the delivery of exemplary service to each patient.
ESSENTIAL JOB FUNCTIONS:
Responsible for selection, training, department orientation, development, and performance evaluation of clinical team employees.
Direct and coordinate daily operations of clinical teams by ensuring adherence to established workflows, efficiency/documentation standards, and customer services expectations. Monitor clinical team demand and as needed, reallocate resources, and/or implement new procedures or workflows.
Research and provide guidance on escalated issues from providers, clinical staff, and patients in a timely manner and implement changes/adjustments as required.
Maintain proficiency in all service areas to be an effective clinical resource.
Responsible for fulfilling contract requirements and meeting Accountable Care Organization (ACO) required outcomes.
Participate in the establishment of quality improvement initiatives and adjust operations to meet/exceed quality benchmarks.
Ensure compliance with all departmental and organizational policies, in addition to local/state/federal regulations (HIPAA, OSHA, etc.).
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of scope of practice and patient care standards/practices, and proper triage protocols and procedures.
Knowledge of medical terminology.
Knowledge of HIPAA privacy rules.
Knowledge of healthcare industry, preferably in a hospital or large clinic setting.
Skill in managing, coaching, and training staff.
Skill in de-escalating tense situations such as patient complaints.
Skill in using a computer and a variety of software, including Electronics Health Records (EHR) software, scheduling software, Word, Excel, Access, and Outlook.
Skill in communicating in a professional manner, both verbally and in writing.
Skill in managing multiple priorities and delegating as needed.
Ability to convey professional demeanor and sound judgment in dealing with patients care, protecting patient privacy, and confidentiality.
Ability to translate general administrative guidelines into specific action.
Ability to work independently and in a team environment.
Ability to build relationships and motivate teams.
Ability to act as a good representative of the company.
Ability to work flexible hours.
EDUCATION & EXPERIENCE:
Bachelors degree in nursing (BSN) required, Masters degree in an applicable area, preferred. American Heart Association BLS Required, and minimum of five (5) years of experience in a clinical setting with progressive responsibility, including previous supervisory experience required. Two (2) years of experience with Electronic Health Records (EHR) required. Active nursing license required.
WORKING CONDITIONS AND PHYSICAL EFFORT:
This role operates in a healthcare setting. This position requires frequent sitting and computer work. This position allows employee to vary physical position or activity for comfort. Must be able to:
Stand 10% or longer of a workday.
Walk 10% of a workday.
Sit 80% of a workday.
Requires ability to lift up to 30 pounds occasionally.
Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally.
Requires repetitive use of hands for: simple grasping, fine manipulation, computer use.
Requires all sensory skills (speech, vision, smell, touch, and hearing) corrected to near normal range.
NOTE: The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.
Think is an Equal Opportunity Employer