Nursing Facility Client Care Surveyor (Nfccs) (Client Care Surveyor/Multiple Positions/Locations)

Initial Posting Date:

07/01/2024

Application Deadline:

07/22/2024

Agency:

Department of Human Services

Salary Range:

$5,232 - $8,024

Position Type:

Employee

Position Title:

Nursing Facility Client Care Surveyor (NFCCS) (Client Care Surveyor/Multiple Positions/Locations)

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

If you want to be part of a team that is instrumental in enhancing the safety, independence, dignity, and quality of life of seniors and people with disabilities in Oregon, then, we want to hear from you!

The Nursing Facility Survey Unit (NFSU) is staffed by healthcare professionals who have been trained and certified by the Centers for Medicare & Medicaid Services (CMS) to conduct federally mandated complaint investigations and certification surveys, to determine compliance with requirements for long-term care nursing facilities (NFs) participating in the Medicare and Medicaid programs and/or licensed in the State of Oregon.

We are seeking multiple Nursing Facility (NF) Client Care Surveyors (Client Care surveyors) to join our Nursing Facility Survey Unit Locations:

• Salem

• 500 Summer St. NE Salem, OR

• Tigard

• 10775 SW Cascade Ave. Tigard OR

Please indicate in your application materials which location(s) you are interested in working at.

Note: Employees who are not yet a PERS participating member, will receive the 6.95% pay increase and begin the 6% employee contribution upon participating in PERS:

Client Care Surveyor is salary range 28 AA: 5,232.00 - 8,024.00

Client Care Surveyor is salary range 28 AP: 5,598.00 - 8,581.00

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify

Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation AND one of the following:

• A Bachelor's degree in a health or human services field

• A license as a Registered Nurse.

LPN certification and/or experience will not meet the minimum qualifications.

Preferred: Experience in areas related to Nursing, Social Work, Speech Pathology, Physical Therapy, Occupational Therapy, Abuse Investigation, Certification, or Nursing Home administration.

Essential attributes

We are looking for candidates with:

• A minimum of three years of experience in areas related to Nursing, Social Work, Speech Pathology, Physical Therapy, Occupational Therapy, Abuse investigation, Certification, or Nursing Home administration.

• Experience in critical thinking, exercising independent judgment and decision-making in the application of laws, rules, policies, or procedures.

• Experience writing professional reports and communicating verbally with a variety of medical and other professionals, facility management and staff, residents, relatives, and other entities, sometimes under tense or hostile conditions.

• Experience with computer skills using a variety of software, spreadsheet software, email management, data entry, video conferencing, instant messaging, and managing a laptop.

• Experience and knowledge of federal and state laws, rules, and regulations related to the provision of care and services in health, health-related settings, long-term care programs or facilities.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Your duties at a glance

Aging and Disability Services

As a Nursing Facility Client Care Surveyor (NFCCS), you will:

• Ensure the health, safety, quality of life, and quality of care for all Oregonians residing in nursing facilities (NFs).

• Obtain and maintain federal Surveyor Minimum Qualifications Test (SMQT) certification with CMS through testing and ongoing training requirements.

• Perform work independently and with a team in accordance with CMS, ODHS and NFSU procedures and guides; and professional standards of practice.

• Survey the quality and adequacy of care and services received by residents of NFs for substantial compliance within mandated federal regulations and state rules within required time frames.

• Participate in combined federal certification and state licensing surveys of NFs. Surveys may be for routine inspections, for complaint investigations, or monitoring purposes. Surveys are conducted according to mandated federal and state requirements, protocol, guidelines, and time frames. Requires immediate surveyor decision making and response for those allegations involving an immediate threat to a resident's safety and welfare.

• Review facility plan of correction (PoC) for deficiencies and advises administrator of any issues that may need further clarification for the PoC to be acceptable per Federal (CMS) and state requirements.

• Investigate (independently or in a team) complaints of alleged noncompliance focused on the specific area(s) of concern with an expanded resident sample as required by CMS.

• Conduct (independently or in a team) follow-up revisit surveys to determine if facilities have corrected cited deficiencies and maintained substantial compliance as alleged.

• Monitor all incoming NF complaints and incident reports.

• Create new intakes and enters all complaint/incident intake information into the CMS database.

• Contact complainant(s) to verify and confirm information received and solicit additional information to assist in determining potential noncompliance with federal and/or state requirements.

• Collect and document all additional information obtained during interview(s) with complainant(s) in the CMS database.

• Obtain necessary facts and relevant data to compile and prepare a concise and comprehensive intake narrative for onsite investigative activities.

• Develop and document allegation statement(s) for each area/concern of potential noncompliance reported by complainant into the CMS database.

• Provide technical assistance to assist facility administration and/or staff with rule interpretation, application, or issues of concern.

• Prepare testimony including affidavits for hearings and court proceedings. May be called upon by the court to provide evidence and serve as expert witnesses in support of decisions made.

Working conditions

• We are hiring for multiple locations, please indicate in the questionnaire during your application process which location you prefer.

• Hybrid remote/on-site work is required for this position. The first few months will need to be in the Tigard or Salem office to complete required training. Reporting to the Salem, Dallas or Tigard office is required when business or operational needs are dependent on in-person meetings, assignments, or activities.

• You will primarily work within a variety of statewide long-term care facilities and working conditions (such as small conference rooms, standing for long periods of time, working on a laptop computer, etc.).

• Lift and carry up to 20 pounds throughout each day.

• Irregular work schedules and frequent schedule changes, including occasionally working long days, nights, overnight travel, and weekends/holidays.

• You may interact with a wide range of people including some who have experienced trauma and exhibit challenges managing their emotions.

• You will be a mandatory reporter of abuse and neglect of children, seniors, and other adults with disabilities.

• Extensive daily use of electronic devices (computer, wireless communication devices, etc.).

• You will be required to frequently travel and drive statewide, at times, in inclement weather, long distances, and overnight for variable lengths of time to and from NFs, ODHS offices, for meetings, training, and surveys.

• State and rental cars are available for use as well as mileage, accommodation and meal reimbursement are provided.

• This position is not eligible for overtime. However, straight time is awarded for use in addition to other paid time off.

Application instructions & requirements

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• A cover letter is preferred. Attach a cover letter that demonstrates how you meet the qualifications, requirements, and essential attributes for the position.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee, view this application instructional video.

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid driver's license and acceptable driving record are required for this position.

Helpful information

• This position is represented by the Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process or have questions about the job duties or application process, please contact, Marina.Nieblas@odhs.oregon.gov via email. Please be sure to include the job requisition number.