Onsite Role - Knoxville, TN client
Summary of Position
Empower participants to develop the skills and confidence required to effectively self-manage their chronic condition(s) while implementing WellSpark's Bio-Psycho-Social model of care.
Perform outreach telephonically providing education/support, assisting with personalized goal setting, and encouraging the development of action plans; holistically supporting the mind-body connection.
Foster high quality relationships while reducing healthcare cost utilization to maximize healthy lifestyle choices.
Perform telephonic outreach to engage identified population, including recently hospitalized or participants identified as having a chronic condition, to promote wellness by coaching, motivating, and educating to attain maximum mental/physical well-being.
Facilitate promotion of a healthy lifestyle to aid in lowering health risks, preventing illness, and reducing emergency/hospital utilization.
Empower participants to become active in their own health outcomes by utilizing motivational interviewing, mind/body interventions and behavior change techniques.
Reduce gaps in care by monitoring compliance with specific clinical guidelines and educating on proactive actions to support preventative outcomes.
Manage high-profile (impact, risk, utilization, etc.) accounts for WellSpark.
Queue coverage with Customer Service may be required for portions of workday.
Connect participants with available community resources and other sources.
Address social determinants of health to minimize negative impacts thereof (i.e. lack of resources, healthcare,transportation, etc.).
Serve as a liaison for community, medical, and other resources while providing guidance in the selection of available choices; and as an advocate for the client groups.
Actively participate in committees, projects, grand rounds, vendor relationships and other meetings that may arise.
Work collaboratively with manager/supervisor for caseload panel management, call productivity audits, program engagement, continual staff development and maintenance of team goals.
Act as a mentor and support to fellow colleagues to maintain a highly functioning team.
Maintain current "state of the art" working knowledge of his/her nursing specialty, and related computer programs through continuing education, community resources and publications.
Enter and maintain critical data into documentation system to ensure accurate and timely reporting.
Manage a flexible work schedule to meet the needs of participants and optimize telephonic outreach rates.
Education, Training, Licenses, Certifications
Associate's in nursing; BSN preferred.
Valid RN license (Connecticut, New York license, or Valid RN Compact), depending on which accounts will be managed.
Certified Diabetes Care and Education Specialist through ADCES preferred.
Health & Wellness Coach Certification through Wellcoaches preferred
Relevant Work Experience, Knowledge, Skills, and Abilities
4 - 6 years of relevant, professional work experience, including 3 + years of clinical experience.
Experience with managing a large volume of populations with various acuity levels.
Strong communication skills (verbal, written, presentation, interpersonal) with all types and levels of audience.
Strong time management and organizational skills.
Must possess substantial clinical skills and a passion for health improvement.
Ability to effectively work individually or in a team environment.
Proficient with computers (MS Office apps), electronic medical records systems, automated environment to support multiple technology platforms, and standard office equipment.
Proficiency with the use of remote technology (Smartphone, wireless laptop, virtual conference tools, etc.).
Bilingual language skills.
Ability and willingness to work some evenings, weekends, holidays, and off-hours to accommodate population needs.
Experience with Cognitive Behavioral Coaching.
Reliable transportation for on site positions.