Nurse Supervisor

Oak Street Health Chicago , IL 60602

Posted 3 weeks ago

Company: Oak Street Health

Title: Registered Nurse (Supervisor)

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street's care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients' health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com.

Role Description

Oak Street Health takes a team-based approach to providing outstanding patient care. The OSH Team is responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system.

Registered Nurses (RNs) are an important part of Oak Street Health's success. High levels of flexibility, energy, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health patients, manage patient's care plans, perform proactive phone and in-person outreach to our patients based on their care needs, support Care Team decision making, participate in weekly care team meetings, and generally coordinate all clinical and auxiliary services needed to provide a high quality health care experience from Oak Street Health. This team member is also expected to spend approximately 25% of their time supervising the registered nurses, medical assistants and phlebotomists in their clinic.

Responsibilities:

  • Supervise registered nurses, medical assistants and phlebotomists and oversee execution of daily clinical workflows, including clinical staff scheduling and work assignments.

  • Collaborate with Practice Manager/Market Director and Medical Director on operational initiatives, performance management of clinical staff, providing feedback, coaching, and mentoring.

  • Audit team's documentation and review clinical decision making to ensure excellent delivery of patient care.

  • Telephone support and triage for patients, scheduling problem visits or nurse visits when appropriate, offering symptom management, supporting refill requests and answering visit follow-up questions

  • Provide patient education, particularly around chronic conditions; may occur in person, over the phone or in groups

  • Provide staff education, in coordination with provider teams, to ensure proper roll-out of new clinical policies, procedures and best-practice literature.

  • Oversee maintenance of certifications and licensure, including continuing education requirements.

  • Manage clinical supply chain to ensure all medications and supplies are properly stocked and available.

  • Monitoring and coordinating delivery of nursing care plan

  • Forming relationships with patients and their caregivers to support prevention focused care and ED/ hospital diversion, where appropriate

  • Provide direction to MA's to support delivery of procedures, telephonic support and patient instructions

  • Conduct medication and testing authorizations

  • Deliver an exceptional patient experience through service, responsiveness and care, including addressing customer complaints

  • Other duties as assigned

RNs report to the Practice Manager/Market Director

RNs report to the Practice Manager

What we're looking for

We're looking for motivated, experienced Registered Nurses with:

  • A minimum of 2-years of supervisory experience

  • Current state license to practice as a Registered Nurse

  • CPR Certification required

  • EMR experience

  • Strong communication skills and customer service orientation

  • A problem-solving orientation, accountability, and a flexible and positive attitude

  • A supportive attitude toward our patient population of older adults

  • 2 or more years of healthcare experience working as an RN, preferably in a primary care office or other outpatient setting

  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

  • US work authorization

  • Someone who embodies being "Oaky". What it means to be OAKY:

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and driving for results

  • Being scrappy

  • Radiating positive energy

  • Assuming good intentions

Why Oak Street?

Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:

  • The opportunity to be part of a hyper-growth company, focused on changing the future of healthcare.

  • Paid vacation/sick time, retirement options, as well as health, vision and dental benefits

  • Brand new, beautiful working environment

  • Supportive and fun culture

  • High levels of responsibility and rapid advancement

  • Opportunity to be at the forefront of a revolution in healthcare

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers


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Nurse Supervisor

Oak Street Health