Company: Oak Street Health
Title: Registered Nurse (Supervisor)
Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street's care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients' health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com.
Oak Street Health takes a team-based approach to providing outstanding patient care. The OSH Team is responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system.
Registered Nurses (RNs) are an important part of Oak Street Health's success. High levels of flexibility, energy, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health patients, manage patient's care plans, perform proactive phone and in-person outreach to our patients based on their care needs, support Care Team decision making, participate in weekly care team meetings, and generally coordinate all clinical and auxiliary services needed to provide a high quality health care experience from Oak Street Health. This team member is also expected to spend approximately 25% of their time supervising the registered nurses, medical assistants and phlebotomists in their clinic.
Supervise registered nurses, medical assistants and phlebotomists and oversee execution of daily clinical workflows, including clinical staff scheduling and work assignments.
Collaborate with Practice Manager/Market Director and Medical Director on operational initiatives, performance management of clinical staff, providing feedback, coaching, and mentoring.
Audit team's documentation and review clinical decision making to ensure excellent delivery of patient care.
Telephone support and triage for patients, scheduling problem visits or nurse visits when appropriate, offering symptom management, supporting refill requests and answering visit follow-up questions
Provide patient education, particularly around chronic conditions; may occur in person, over the phone or in groups
Provide staff education, in coordination with provider teams, to ensure proper roll-out of new clinical policies, procedures and best-practice literature.
Oversee maintenance of certifications and licensure, including continuing education requirements.
Manage clinical supply chain to ensure all medications and supplies are properly stocked and available.
Monitoring and coordinating delivery of nursing care plan
Forming relationships with patients and their caregivers to support prevention focused care and ED/ hospital diversion, where appropriate
Provide direction to MA's to support delivery of procedures, telephonic support and patient instructions
Conduct medication and testing authorizations
Deliver an exceptional patient experience through service, responsiveness and care, including addressing customer complaints
Other duties as assigned
RNs report to the Practice Manager/Market Director
RNs report to the Practice Manager
What we're looking for
We're looking for motivated, experienced Registered Nurses with:
A minimum of 2-years of supervisory experience
Current state license to practice as a Registered Nurse
CPR Certification required
Strong communication skills and customer service orientation
A problem-solving orientation, accountability, and a flexible and positive attitude
A supportive attitude toward our patient population of older adults
2 or more years of healthcare experience working as an RN, preferably in a primary care office or other outpatient setting
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Someone who embodies being "Oaky". What it means to be OAKY:
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and driving for results
Radiating positive energy
Assuming good intentions
Why Oak Street?
Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:
The opportunity to be part of a hyper-growth company, focused on changing the future of healthcare.
Paid vacation/sick time, retirement options, as well as health, vision and dental benefits
Brand new, beautiful working environment
Supportive and fun culture
High levels of responsibility and rapid advancement
Opportunity to be at the forefront of a revolution in healthcare
Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers
Oak Street Health