The Nurse Manager (NM) is accountable for the management of Specialty Care Nurse Navigators working in multi-specialty outpatient clinics as well as the Registered Nurses assigned to the Telephone Advice Call Center. Incumbent takes an interdisciplinary, team-based approach in meeting patient care needs through effective care coordination. The NM is directly accountable to the Nurse Executive/ Associate Director Patient Care Services through the Associate Chief Nurse/Ambulatory Care (ACN/AC).
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The NM demonstrates a high level of clinical expertise, leadership, and creative approaches to management of complex care and administrative duties as assigned. Duties include but not limited to:
Displays leadership and participates in/on unit-level or VISN level Performance Improvement Teams, Risk Management processes, or Root Cause Analysis processes.
Participates in the development and implementation of operational plans that impact the ability to provide safe, effective, quality patient care and policies which impact staff and/or patient care delivery models.
Ensures that nursing practice is consistent with external standards such as The Joint Commission and internal standards such as the VA Performance Measures.
Collaborates with the ACN/AC in planning and monitoring the budget for his/her area of responsibility.
Providing care and counseling for Veterans in the promotion and maintenance of health and prevention of illness and injury based upon the nursing process in support of improving or maintaining Veterans' functional status and well-being.
Creates a positive work environment which enhances care delivery and professional development of clinically competent staff.
Responsible and accountable for appropriate orientation, education, continuing professional development of nursing personnel (ANM, RN, LVN/LPN, CNA, administrative staff).
Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates;
Accountable for accurate and timely completion of initial and annual evaluations and documenting competency of personnel assigned to areas of responsibility.
Identifying developmental and training needs of subordinates and providing or making provision for such development and training (VA Handbook 5007, Part III, Chapter 8).
Makes daily unit rounds modeling leadership, and customer service while observing and assessing performance, environment of care and interdisciplinary processes.
Performs the duties of a Specialty Clinic RN Care Navigator as outlined in the approved functional statements during staffing shortages.
Work Schedule: Monday
4:00pm and as needed by the agency
Telework: Not Authorized
Recruitment/Relocation Incentive: Not Authorized
Relocation Expenses: Not Authorized
Financial Disclosure Report: Not required
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Selected applicants will be required to complete an online onboarding process
Must pass pre-employment physical examination
Must have a current, full, active, and unrestricted RN registration
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing.
Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.
2-3 years of management experience in a supervisory/lead capacity over multiple RNs, LPNs, and/or Health Technicians.
3 years recent experience (within the last 5 years) in an Ambulatory Care setting.
Ambulatory Care Certification (ANCC).
Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:
Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.
Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.
Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree and approximately 2-3 year's of nursing practice/experience.
Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.
Eligible applicants must be physically and mentally able to perform the following: Light carrying and lifting under 15 pounds; Straight pulling (4 hours); Pushing (4 hours); Reaching above shoulder; Use of fingers; Walking for 4 hours; Standing for 4 hours; Kneeling (4 hours); Repeated bending; Climbing, use of legs and arms; Use of both legs required; Ability for rapid mental and muscular coordination simultaneously; Visual acuity. Hearing (aid may be permitted); Working closely with others.
The population of male and female veterans served ranges from the adult, age 18, to the elderly adult, age 65 and over. Jackson VAMC is a major interdisciplinary teaching facility, serving medical, surgical, and neurological inpatients and outpatients. This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing. Transferring patients and objects may be required. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing in isolation situations or operative/invasive procedures. The
incumbent may occasionally be exposed to patients who are combative secondary to delirium,
dementia, or psychiatric disorders. The incumbent must be a mature, flexible, sensible
individual capable of working effectively in stressful situations, able to shift priorities based on
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Department Of Veterans Affairs