Nurse Manager (Rn) - Medical Unit

Washington Regional Medical Center Fayetteville , AR 72701

Posted 2 months ago


The role of the Unit Manager maintains 24-hour responsibility for all aspect of the department. The manager is responsible for managing, directing and planning clinical functions of delivery of care within the unit (s). The manager supervises all nursing staff including clinical coordinators, RN's, ACNA, and monitor techs while functioning as a member of the management team. Standard work will occur Monday through Friday with expectation of rotation to all shifts and days of the week to maintain relationships and clinical standards.

Distinguishing Characteristics

Work assignment is generally unstructured and employee is responsible for assigning and supervising a variety of functions to achieve the objectives of the section, unit, or project. Duties performed involve weighing and evaluating factors requiring judgment, analytical ability, and problem solving.

Contacts are of a non-prescribed nature involving the negotiation and resolution of problems. When exceptional degrees of discretion, judgment, and specialized knowledge are required, the manager must work to carry out the programs and policies of Washington Regional.

Competencies, Knowledge, & Skills

Technical Competence-Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise and maintains credibility with others on technical matters

Integrity/Honesty- Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards to the organization, self, and others; is trustworthy

Interpersonal Skills

  • Shows understanding, courtesy, tact, empathy, concern; develops & maintains relationships; may deal with customers who are difficult, hostile, distressed; relates well to customers from varied backgrounds & situations; is sensitive to individual differences.

Team Building-Manages group processes, encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit, and works with others to achieve goals

Oral Communication

  • Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately

Problem Solving

  • Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Decision Making

  • Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change

Stress Tolerance

  • Deals calmly and effectively in high stress situations


  • Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity; appropriately "manages up" new changes as defined by Washington Regional

Customer Service

  • Works with customers to assess needs, provide assistance, resolve problems, satisfy expectations; is committed to providing quality care and services; understands all components of HCAHPS and ensure practice changes to influence a positive outcome

Conflict Management-Minimizes confrontations, disagreements, complaints, and grievances and resolves them in a constructive manner. Works with staff, higher-level managers, peers, administrative staff, internal and external customers, and local stakeholder groups to generate areas of agreement and joint action

Assigned Tasks

1.Oversite of scheduling

2.Daily patient rounds

3.Leadership rounding/engagement with staff

4.Attend assigned meetings


6.Staff meeting development and

7.Oversight of events in Clarity

8.Delivering disciplinary action up until 3rd point

9.Maintaining continual TJC readiness

Essential Duties & Responsibilities

  • Responsible for assisting the director with hiring, orienting, evaluating, and supervising the staff.

  • Responsible for all departmental functions in support of the hospital mission, vision and facility goals.

  • Meets with staff, and administrative team on a regular basis to solve problems, improve quality and efficiency of patient care

  • Evaluates personnel, maintaining financial compliance, record keeping and reporting and assists in achieving quality patient care, national patient safety goals and regulatory requirements.

  • Has oversight of, coordination of care and participates in the professional nursing care of patients within an assigned unit pursuant to the objectives and policies, the nursing process, and established nursing standards

  • Establishes effective working relationships with all constituencies including patients, patient families, physicians, employees, volunteers, community partners and vendors

  • Strives to improve and facilitate patient care and satisfaction supported with evidenced based practices.

  • Identifies the cost-effective systems needed to support the business of the department, taking into account business trends, resource availability and changes in customers.

  • Assists in creating and implementing QI objectives in areas of nursing and patient safety

  • Establishes and maintains unit policies and procedures.

  • Act as an advocate in representation of all nursing staff

  • Serves as a resource in clinical situations

  • Expected to resolve problems that arise in the normal course of the work

  • Provides supervision over the assessment, planning, implementation, and evaluation of patient care in the assigned health care setting

  • Receives formal and informal grievances and conducts preliminary discussions for settlement when necessary

  • Issues disciplinary action for employees as necessary

  • Performs full performance level professional nursing work and enhances professional growth and development through participation in educational programs, reviewing current literature, in-service meetings, workshops, and research

  • Ensures that program and services meet accrediting standards for the Joint Commission and other accrediting programs

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Nurse Manager (Rn) - Medical Unit

Washington Regional Medical Center